LATAM Regional Account Manager Growth & Retention

Feedzai; United States; Remote; USD 100,000 - 180,000; Full time

Job summary

Feedzai, a world leader in AI-driven fraud prevention for banks and payment networks, seeks a Regional Account Manager in the United States to safeguard client portfolios and drive sustainable growth.

You will manage the full customer lifecycle, aligning solutions with client goals and coordinating with internal teams to deliver value. This role requires 10+ years in customer-facing roles and strong fraud-prevention knowledge.

Qualifications

• Bachelor's degree in Technology, Business or related field.
• 10+ years experience in a customer facing role (consulting, customer support, account management) that includes issue resolution, relationship management and stakeholder management
• Strong understanding of fraud prevention space (preferably for Banks or Acquirers)
• Ability to analyze data and provide actionable insights.
• Results-driven with a focus on customer satisfaction.
• Passionate about cus

Responsibilities

• Oversee the full customer lifecycle, from onboarding to renewal.
• Monitor adoption, usage, and satisfaction KPIs (NPS, CSAT, Health Score).
• Act proactively to prevent churn and ensure timely renewals.
• Understand each client’s business goals and align solution usage to strategic objectives.
• Drive increase in maturity adoption and value realization
• Identify upsell and usage expansion opportunities within the existing customer base.
• Collaborate with Marketing teams to design tailored growth plans.
• Present business cases and ROI analyses to support new implementations or module extensions.
• Track metrics such as Exit ARR, Net Revenue Retention (NRR) and Expansion ARR.
• Act as the trusted advisor for executives and key client stakeholders.
• Conduct regular Quarterly Business Reviews (QBRs) to showcase value and results.
• Gather feedback and actionable insights to share with internal Support, Product and Marketing teams.
• Orchestrate internal teams (Risk Consultants, Product, User Enablement, ...)

Skills

Customer facing

Issue resolution

Relationship management

Stakeholder management

Data analysis

Fraud prevention knowledge

Results-driven

Communication skills

Education

Bachelor's degree in Technology, Business or a related fields

Job description

Feedzai, a world leader in AI-driven fraud prevention for banks and payment networks, seeks a Regional Account Manager in the United States to safeguard client portfolios and drive sustainable growth.

You will manage the full customer lifecycle, aligning solutions with client goals and coordinating with internal teams to deliver value. This role requires 10+ years in customer-facing roles and strong fraud-prevention knowledge.