Strategic Account Manager - Remote

Socket.dev; Kentucky; Hybrid; USD 70,000 - 110,000; Full time

Job summary

Amplix, a national technology advisory firm, seeks an Account Manager to support existing customers and drive long-term satisfaction. The role emphasizes sales acumen, relationship management, and cross-functional collaboration across Amplix departments.

The position focuses on renewing contracts, expanding account relationships, and educating clients on industry trends and Amplix offerings. Remote work with potential travel up to 25% supports a nationwide client base.

Qualifications

• Bachelor's degree or equivalent experience; minimum three years in sales, account management, or customer success.
• Proven ability to manage relationships and renew contracts.

Responsibilities

• Meet all Customer KPIs as defined in the Commission and Goal Plan.
• Strengthen and expand relationships within each account.
• Identify, address, and resolve customer satisfaction or expectation concerns.
• Track, manage, and renew client contracts.
• Align with customer initiatives and long-term objectives.
• Educate clients on relevant industry trends and Amplix products and services.
• Conduct daily customer interactions through various channels with CRM logging.

Skills

Account management

Sales experience

Customer success

Relationship management

Communication skills

Education

Bachelor's degree or equivalent

Tools

CRM software

Email & communications tools

Office productivity

Job description

Amplix, a national technology advisory firm, seeks an Account Manager to support existing customers and drive long-term satisfaction. The role emphasizes sales acumen, relationship management, and cross-functional collaboration across Amplix departments.

The position focuses on renewing contracts, expanding account relationships, and educating clients on industry trends and Amplix offerings. Remote work with potential travel up to 25% supports a nationwide client base.