Strategic Account Manager | Property Management & Technology

RecruitAbility Ltd; Austin (TX); Hybrid; USD 100,000 - 130,000; Full time

Job summary

RecruitAbility Ltd. in Austin, TX, is seeking an entrepreneurial Strategic Account Manager to expand and deepen relationships with key customers in a hybrid role (3 days in-office). You will identify growth opportunities, negotiate expansions, and shape the account management function.

You will work with executives, product, engineering, and operations to improve adoption and partner performance while building repeatable processes for proactive revenue growth.

Qualifications

• Proven track record of managing and growing complex B2B customer relationships.
• Experience generating expansion revenue beyond renewals.
• Ability to navigate multiple decision-makers in large organizations.
• Willingness to work in the Austin office three days per week.

Responsibilities

• Manage and expand relationships with strategically important customers and partners.
• Identify, develop, negotiate, and close revenue expansion opportunities within existing accounts.
• Build relationships across executive, operational, commercial, and technical stakeholders.
• Collaborate with Sales, Product, Engineering, and Operations to address customer needs.

Skills

Complex B2B account management

Revenue expansion

Cross-functional collaboration

Executive stakeholder management

Analytical thinking

Job description

Strategic Account Manager | Property Management & Technology

Austin, TX | Hybrid (3 Days In-Office)

recruitAbility is partnering with a high-growth technology company serving the residential real estate industry. The organization is expanding its commercial capabilities and investing in stronger strategic partnerships as it enters its next stage of growth.

We're seeking commercially driven Strategic Account Management professionals who can expand existing relationships, navigate complex customer organizations, and help build a more proactive, revenue-focused account management function. Relevant backgrounds include Multifamily, Single-Family Rental (SFR), and Enterprise Technology Partnerships.

This is an opportunity for an entrepreneurial account leader who wants to do more than maintain relationships. You'll have the autonomy to identify new growth opportunities, influence how strategic accounts are managed, and help shape a commercial function within a growing organization.

About the Opportunity

You'll work with established customer relationships while identifying opportunities to increase adoption, improve partner performance, and expand revenue. This is a hands-on, commercially accountable position for someone who enjoys operating with autonomy, solving unfamiliar problems, and building processes rather than simply inheriting them.

What You'll Do

• Manage and expand relationships with strategically important customers and partners.
• Personally identify, develop, negotiate, and close revenue expansion opportunities within existing accounts.
• Build relationships across executive, operational, commercial, and technical stakeholders.
• Identify opportunities to increase customer engagement, adoption, and account growth.
• Collaborate with Sales, Product, Engineering, and Operations to address customer needs and improve partner performance.
• Develop strategic account plans, business reviews, and measurable growth initiatives.
• Establish repeatable processes and best practices that support a proactive, commercially focused account management organization.
• Analyze account performance, identify obstacles to growth, and develop practical solutions.
• Take ownership of outcomes in a fast-moving environment where processes and priorities continue to evolve.

What You'll Bring

• Demonstrated success managing and growing complex B2B customer relationships.
• Meaningful experience in one or more of the following:
• Multifamily: Property management companies, multifamily operators, or technology and service providers supporting multifamily portfolios.
• Single-Family Rental (SFR): Institutional SFR operators, residential property management companies, or closely related real estate services and technology businesses.
• Enterprise Technology: Strategic SaaS accounts, platform partnerships, embedded technology, or integration-driven customer relationships.
• A proven record of personally generating expansion revenue from existing customers, beyond renewals or relationship maintenance.
• Experience navigating multiple decision-makers and developing relationships across complex organizations.
• Strong commercial judgment, analytical ability, and comfort learning unfamiliar business models.
• Evidence of building or improving processes in a growing organization.
• Ability to work independently, manage ambiguity, and adjust your approach when circumstances change.
• Strong communication skills, curiosity, accountability, and collaborative instincts.
• Availability to work in the Austin office three days per week.

Experience with APIs, software integrations, and technical stakeholders is particularly valuable for enterprise technology relationships but is not required for every candidate.

Compensation & Benefits Overview

Our client offers a competitive compensation package designed to reward individual contribution and measurable business growth, including:

• Competitive base salary commensurate with experience and responsibilities.
• Performance-based bonus or variable compensation opportunities.
• Employee benefits and opportunities for professional growth.
• The opportunity to contribute directly to the development of a growing company's strategic account management organization.

Specific compensation details and benefits will be discussed during the interview process.