Strategic Account Manager - Payroll & Compliance

Warp; New York (NY); On-site; USD 105,000 - 128,000; Full time

Job summary

A leading automated back-office platform in New York is seeking an experienced Account Manager to own customer relationships and drive business outcomes. In this role, you will manage a portfolio of accounts, ensuring successful onboarding and identifying growth opportunities. The ideal candidate has 3-5+ years of customer-facing experience, strong communication skills, and a proven track record in driving customer satisfaction and retention. This position offers a competitive salary and equity options.

Qualifications

• 3 - 5+ years of customer-facing experience in Customer Success or Account Management.
• Proven ability to manage a book of business effectively.
• Excellent written and verbal communication skills.

Responsibilities

• Own and manage a portfolio of customer accounts as a primary strategic partner.
• Drive customer onboarding and implementation for successful adoption.
• Conduct regular business reviews to track progress and identify opportunities.

Skills

Customer Success

Account Management

Relationship Building

Business Acumen

Job description

A leading automated back-office platform in New York is seeking an experienced Account Manager to own customer relationships and drive business outcomes. In this role, you will manage a portfolio of accounts, ensuring successful onboarding and identifying growth opportunities. The ideal candidate has 3-5+ years of customer-facing experience, strong communication skills, and a proven track record in driving customer satisfaction and retention. This position offers a competitive salary and equity options.