Strategic Account Manager - Nutraceuticals & Manufacturing

Merical,-LL; Orange (CA); On-site; USD 75,000 - 85,000; Full time

Benefits offered by this job

No-cost vision insurance

Employer-paid life insurance

Paid holidays

Generous PTO

Sick leave

Employee assistance program

Wellness program

401(k) matching

Job summary

MeriCal, based in Southern California, is seeking an Account Support Manager to oversee end-to-end management of customer accounts, from PO receipt to invoicing. You will be the primary contact and coordinate with Sales, Planning, Manufacturing, Quality, and Finance to meet commitments and resolve issues.

The role emphasizes forecasting, inventory awareness, and cross-functional collaboration to drive growth and ensure excellent customer fulfillment.

Qualifications

• Bachelor’s degree or higher is required.
• 3–5 years of experience in customer service, account management, order management, supply chain, or a related business function.
• Experience in manufacturing, contract manufacturing, or consumer packaged goods.
• Experience in nutraceutical, dietary supplement, food, pharmaceutical, or related regulated manufacturing industries.
• Experience with ERP systems such as Sage 500/MAS500.
• Experience with EDI platforms and customer portals.
• Experience with forecasting, inventory management, or supply chain coordination.
• Strong administrative skills are a mandatory requirement for this position.
• Experience managing customer accounts and coordinating multiple internal departments.
• Demonstrated experience managing customer issues from identification through resolution.
• Demonstrated ability to analyze customer demand, forecasts, inventory, and operational data.
• Strong understanding of order management and customer fulfillment processes.
• Demonstrated ability to prioritize multiple competing customer and operational requirements.
• Strong written and communication skills.
• Strong organizational and follow-through skills.
• Demonstrated leadership ability and experience influencing cross-functional teams.
• Proficiency with Microsoft Office, particularly Excel.

Responsibilities

• Manage assigned customer accounts from purchase order receipt through order fulfillment and invoicing.
• Serve as the primary day-to-day customer contact and provide timely, accurate, and proactive communication.
• Partner with Sales to manage customer relationships, escalations, business needs, and growth opportunities.
• Respond to customer inquiries and complaints and own issues through resolution.
• Maintain knowledge of customer requirements, pricing, MOQs, lead times, and other account-specific requirements.
• Process customer purchase/sales orders through EDI or manual entry accurately and within established timelines.
• Validate orders for pricing, MOQ, specifications, and other applicable requirements.
• Monitor the complete order lifecycle, including materials, production, quality, packaging, shipping, and invoicing.
• Monitor inventory, open orders, pending shipments, and potential supply constraints.
• Collaborate with Planning, Manufacturing, Procurement, Quality, and Supply Chain to ensure customer requirements are met.
• Recommend and elevate order priorities to Planning and Operations leadership based on customer commitments and business needs.
• Obtain Planning/Scheduling confirmation before communicating or committing ship dates to customers.
• Maintain and communicate customer forecasts and forecast changes.
• Analyze forecast versus actual demand and identify trends, variances, and potential risks.
• Identify potential capacity, material, inventory, and supply risks and proactively communicate concerns.
• Provide Sales and Supply Chain leadership with accurate account data, risks, and recommended actions.
• Lead and participate in cross-functional meetings related to customer orders, priorities, inventory, production, and customer issues.
• Coordinate internal resources to resolve customer issues and drive agreed-upon actions through completion.
• Follow up with responsible departments and elevate unresolved or high-impact issues when necessary.
• Serve as the voice of the customer while balancing customer requirements with operational capabilities and company policies.
• Identify recurring issues and recommend process improvements.
• Validate customer pricing and ensure approved pricing is accurately reflected in applicable systems.
• Enforce established MOQ requirements and appropriately elevate exceptions.
• Process and coordinate Change Control Requests (CCRs) in accordance with established procedures.
• Maintain accurate customer and order documentation.
• Follow established company policies and procedures related to order management, pricing, forecasting, documentation, and customer requirements.

Skills

Strong communication

Leadership

Forecasting

Project coordination

Customer-focused

Education

Bachelor’s degree or higher

Tools

Sage 500/MAS500 ERP

EDI platforms

Excel

Job description

MeriCal, based in Southern California, is seeking an Account Support Manager to oversee end-to-end management of customer accounts, from PO receipt to invoicing. You will be the primary contact and coordinate with Sales, Planning, Manufacturing, Quality, and Finance to meet commitments and resolve issues.

The role emphasizes forecasting, inventory awareness, and cross-functional collaboration to drive growth and ensure excellent customer fulfillment.