Strategic Account Support Manager — Fulfillment & Growth

MeriCal®; Orange (CA); On-site; USD 75,000 - 85,000; Full time

Benefits offered by this job

No-cost vision insurance

401(k) matching plan

Paid company holidays

Generous PTO and wellness program

Job summary

MeriCal is seeking an Account Support Manager to own end-to-end management of key customer accounts—from PO receipt to invoicing. You’ll partner with Sales, Planning, Manufacturing, and Quality to meet customer commitments and drive growth.

Successful candidates will bring 3–5 years in customer service or account management within manufacturing or nutraceuticals, plus ERP/EDI proficiency and strong Excel skills.

Qualifications

• Bachelor’s degree or higher is required.
• Experience in customer service, account management, or order management.
• Experience in manufacturing or consumer packaged goods is preferred.
• Proven ability to manage customer requirements, pricing, and MOQs.

Responsibilities

• Manage assigned customer accounts from PO receipt to order fulfillment and invoicing.
• Serve as primary day-to-day contact and coordinate with Sales for growth opportunities.
• Monitor orders, inventory, and supply constraints; escalate issues as needed.
• Lead cross-functional meetings to ensure customer requirements are met.
• Validate pricing, MOQs, and documentation; ensure accurate systems updates.

Skills

Forecasting

Inventory management

Customer account management

Cross-functional collaboration

MS Excel

Education

Bachelor’s degree or higher

Tools

Sage 500/MAS500

EDI platforms

ERP systems

Job description

MeriCal is seeking an Account Support Manager to own end-to-end management of key customer accounts—from PO receipt to invoicing. You’ll partner with Sales, Planning, Manufacturing, and Quality to meet customer commitments and drive growth.

Successful candidates will bring 3–5 years in customer service or account management within manufacturing or nutraceuticals, plus ERP/EDI proficiency and strong Excel skills.