Account Manager

Ntiva; Colorado Springs (CO); Hybrid; USD 70,000 - 85,000; Full time

Benefits offered by this job

Medical, Dental and Vision coverage

401k + company-matched contributions

Life and Disability coverage

HSA / PPO options

Education reimbursement

Employee referral program

Promotion and advancement tracks

Industry-leading talent

Job summary

Ntiva seeks an Account Manager in Colorado Springs to drive customer satisfaction and grow revenue within your book of accounts. You will manage approximately $2M in yearly recurring revenue, lead client strategy discussions, and coordinate renewals while collaborating with sales, finance, and solutions teams.

The role requires 2–5 years of client-facing IT MSP experience, strong communication, and the ability to travel locally as needed.

Qualifications

• 2-5 years of Client Services or client-facing experience; IT MSP background preferred.
• Experience working in a cross-functional team.
• Strong customer service with proactive communication and de-escalation skills.
• Ability to work under pressure with a professional demeanor.
• Experience with ConnectWise or similar service management system is preferred.

Responsibilities

• Manage approximately $2M in yearly recurring revenue.
• Identify and close opportunities to achieve quarterly sales goals.
• Hold in-person/remote meetings to discuss strategy, budgets, and roadmaps for clients’ IT needs.
• Communicate new product and service offerings to clients.
• Manage and execute agreements and renewals, assessing service mix and opportunities to add services.
• On-board new clients and collaborate with the new business development team.
• Work with the solution architect team to scope client projects.
• Identify at-risk clients and develop retention strategies.
• Share client feedback with Ntiva teams to align expectations.
• Review invoices monthly with Finance and address discrepancies.

Skills

Client Services

Sales

Account Management

Cross-functional teamwork

Communication

Relationship building

Education

Bachelor's Degree (BA/BS) in Computer Science, IT or relevant field

Tools

ConnectWise

MS Office

Job description

Are you looking for limitless career opportunities with a company that values growth, innovation, and teamwork? At Ntiva, we’re more than a Managed Services Provider, we’re a community dedicated to helping each other, our clients, and their businesses thrive both personally and professionally. Ntiva is a culture of people who are passionate about the work…and each other.

Our clients view us as an essential part of their teams, relying on us for strategic guidance, fast solutions to complex challenges, and proactive support. With strategic locations across the U.S. and leadership from our founder, Steven Freidkin, we’re on the front lines of a fast-paced industry, facing cybersecurity threats and rapid technology changes together.

If you thrive in a dynamic, supportive environment and enjoy going above and beyond, we’d love to meet you. Come explore one of our many opportunities and grow with us!

How you’ll make an Impact

As the Account Manager (AM), your main goal is to drive customer satisfaction and retain and grow the revenue of your respective book of accounts.

Location and Work Expectations

• This is a Hybrid role in the Colorado Springs, CO area (50% remote, 50% client visits). The specific allocation of remote versus onsite requirements may fluctuate based on business needs
• Must be able to travel by car to client locations and have a valid driver's license and insured vehicle.

What you will be doing

• Manage approximately $2M in yearly recurring revenue
• Identify and close opportunities to successfully achieve quarterly sales goals on a consistent basis
• Hold in-person/remote meetings with clients to discuss strategy, budgets, and roadmaps to drive their IT forward
• Communicate new product and service offerings to clients
• Manage and execute agreement renewals, knowing if they have the right mix of services and assessing if there are opportunities to add services
• On-board new clients while collaborating with the new business development team
• Work with the solution architect team to effectively scope client projects
• Identify clients who are at risk and develop retention strategies
• Share client feedback with relevant Ntiva teams and collaborate to ensure client expectations are being set and met accordingly
• Communicate Ntiva service/technology/internal integration changes to clients on a regular basis
• Review client invoices monthly and work with finance department on any needed changes
• Engage with client’s who have 60+ day past due balances
• Other duties as assigned

You’ll be successful in this role if you have

• 2-5 years of Client Services or Client facing experience; preferably in the IT industry and experience working for an IT Managed Service Provider (MSP).
• Experience working in a cross functional team
• Superior people skills; client service and people oriented
• Strong customer service background, including proactive communication, attention to detail, follow-through, and de-escalation techniques
• Ability to communicate and cooperate with internal departments to obtain information as needed
• Ability to work under pressure, while maintaining a tactful and professional demeanor
• Strong problem-solving capabilities
• Highly organized and strong time management skills

Required language skills

• Ability to communicate professionally, in English, both written and orally
• Ability to write business correspondence and process procedures
• Ability to effectively present information and respond to questions from groups of managers, clients, and the general public
• Bachelor's Degree (BA/BS) in Computer Science, IT or relevant field
• Experience with ConnectWise family of products or similar service management system is preferred
• Familiarity with technology, specifically network/system services

Benefits and Perks

• Medical, Dental and Vision coverage for employee and family
• 401k + company-matched contributions 4% match on 5% contribution - no vesting period! (Employee and Company contribute after 90 days)
• Group Term Life and Accidental Death and Dismemberment coverage (company provided)
• Short-Term (voluntary enrollment) and Long-Term Disability coverage (company provided)
• Health Savings Account (HSA) Options / PPO Options
• Employee Assistance Program
• Education Reimbursement Program
• Generous Employee Referral Program - cash bonus for successful referrals!
• Dynamic Recognition and Rewards
• Clear Promotion and Advancement Tracks
• Work with Industry-Leading Talent

The base pay range for this position is expected to be between $70,000 and $85,000 per year, plus a commission plan. The base pay offered may vary depending on multiple non-discriminatory factors including, but not limited to, market location, job-related knowledge, skills, and experience. The total compensation package for this position also includes medical benefits, 401(k) eligibility, and PTO. Additional details of participation in these benefit plans will be provided if an employee receives an offer of employment.

Work Authorization Criteria Standard: We welcome applicants who are U.S. persons. At this time, we are unable to offer sponsorship or assume sponsorship of an employment visa.

Workspace Requirements and Remote Work Policy Team members must establish a dedicated safe workspace that is free from distractions, hazards, and that is secure from unauthorized access. This includes following Ntiva’s IT User and Security Policies that include but are not limited to password-protecting all equipment, keeping confidential and proprietary documents secure, refraining from using public Wi-Fi, having adequate arrangements in place to avoid significant interruptions from caregiving responsibilities during work hours (except in emergency situations with manager approval). Any remote work away from a team member’s normal expected dedicated safe workspace must be requested by team member, is subject to review by management, and must adhere to Ntiva policies and procedures.

Our Commitment to a Diverse Workforce

At Ntiva, we are committed to creating and maintaining a diverse, inclusive, and welcoming work environment for all employees and job applicants. We firmly believe that a diverse workforce fosters a wider range of perspectives, experiences, and ideas that lead to increased creativity, innovation, and problem-solving capabilities. As an equal opportunity employer, we actively seek to recruit and retain a diverse workforce that reflects the communities we serve. We prohibit discrimination of any kind, including but not limited to race, color, religion, gender, gender identity or expression, sexual orientation, marital status, national origin, age, hair length, protective hairstyles, organ donor status, disability, veteran status, or any other legally protected status and comply with all applicable laws governing nondiscrimination in employment.

Applications will be accepted until 9/30/2026.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.