Strategic Account Manager: Large Accounts

elevancehealth; Palo Alto (CA); On-site; USD 87,000 - 130,000; Full time

Benefits offered by this job

Benefits package

Equity stock purchase

401(k) contribution

Incentive programs

Job summary

Elevance Health in Palo Alto, CA is hiring for an Account Service Manager to lead strategic planning and management for large accounts. This role supports on-site collaboration at the posted location and may involve travel for open enrollment and trainings, with a focus on delivering superior service and meeting contractual obligations.

The position requires a BA/BS and at least 3 years in business operations or customer relationships, with a possible sales license requirement.

Qualifications

• Requires BA/BS and a minimum of 3 years of experience in operations or customer relationships.
• Sales license may be required.

Responsibilities

• Provides strategic planning and account management for large accounts.
• Directs and manages the administration of contractual requirements and obligations.
• Manages the new and renewal implementation process for accounts. Interfaces with operations to ensure smooth delivery of services.
• Maintains ongoing account relationships at multiple levels throughout the customers' organizations.
• Makes recommendations for improvements to meet customers' expectations.
• Provides both on-site and off-site customer service, including interpreting plan design, researching and resolving inquiries, resolving claims, enrollment issues.
• Coordinates open enrollment meetings, renewal process and training sessions.

Skills

Account management

Client facing

Customer relationships

Sales license

Education

BA/BS degree

Job description

Elevance Health in Palo Alto, CA is hiring for an Account Service Manager to lead strategic planning and management for large accounts. This role supports on-site collaboration at the posted location and may involve travel for open enrollment and trainings, with a focus on delivering superior service and meeting contractual obligations.

The position requires a BA/BS and at least 3 years in business operations or customer relationships, with a possible sales license requirement.