Strategic Account Manager, Facilities & Solutions

City Wide Facility Solutions; Riverside (CA); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Competitive base salary

Uncapped commissions

Retention bonus

President's Club trip

Medical, Dental & Vision insurance

401(k) with employer match

Mileage reimbursement

Paid Time Off

Paid sick time

Coaching & Development

Collaborative office culture

Job summary

City Wide Facility Solutions in Riverside, CA is seeking an Account Manager to manage an established portfolio of commercial clients in the Inland Empire. You will be the trusted advisor, ensuring facilities are well maintained while expanding services with the contractor network.

Daily activities include client visits, meetings with owners and property managers, solving problems, and coordinating maintenance services.

Qualifications

• 3+ years of experience in Account Management, Customer Success, B2B Sales, Facility Management, Operations, or a similar client-facing role.
• Strong customer service and relationship management skills.
• Excellent verbal and written communication.
• Experience using Microsoft Office and CRM software.
• Valid California driver's license, reliable transportation, and current vehicle insurance.
• Bilingual English/Spanish is a plus, but not required.

Responsibilities

• Serve as the primary point of contact for an assigned portfolio of commercial clients.
• Build long-term relationships with clients through regular facility visits and proactive communication.
• Ensure exceptional service through routine quality inspections and follow-up.
• Resolve client concerns quickly while coordinating with our contractor network.
• Identify opportunities to expand client relationships through additional facility services and products.
• Prepare pricing and proposals for additional services.
• Coordinate new client starts to ensure a smooth onboarding experience.
• Recruit, develop and manage relationships with independent contractors.
• Work closely with Night Managers to maintain outstanding service quality.
• Maintain accurate client information and inspection records using our CRM.
• Partner with our Sales Team by identifying new opportunities within your territory.
• Help protect and grow an existing book of business through outstanding customer service.

Skills

Relationship building

Organized

Independent work

Problem-solving

Communication

Tools

Microsoft Office

CRM software

Job description

City Wide Facility Solutions in Riverside, CA is seeking an Account Manager to manage an established portfolio of commercial clients in the Inland Empire. You will be the trusted advisor, ensuring facilities are well maintained while expanding services with the contractor network.

Daily activities include client visits, meetings with owners and property managers, solving problems, and coordinating maintenance services.