Strategic Account Manager (Customer Growth)

DealHub.io; Austin (TX); On-site; USD 120,000 - 180,000; Full time

Job summary

DealHub.io in Austin, TX is seeking a Skilled Strategic Account Manager to lead executive-level relationships with our enterprise customers and expand long-term partnerships. You will partner with Sales, Customer Success, Product, and leadership to align strategy, drive retention, and identify expansion opportunities across a portfolio of strategic accounts.

You’ll build multi-threaded relationships at the C-suite level, develop executive sponsorship, and position DealHub as a trusted advisor,

Qualifications

• 7+ years of experience in Strategic Account Management, Enterprise Account Management, or similar roles within a B2B SaaS company
• Experience managing strategic enterprise accounts and expanding existing ones
• Strong negotiation,Influencing, and relationship-management skills
• Excellent verbal and written communication and presentation skills
• Ability to build executive sponsorship and multi-threaded relationships across organizations
• Familiarity with CPQ, CRM, Billing, or sales enablement platforms is a plus

Responsibilities

• Own the executive relationship strategy across a portfolio of strategic accounts
• Drive retention, expansion, and growth opportunities with enterprise customers
• Lead executive-level business reviews and strategic customer meetings
• Develop and maintain strategic account plans with stakeholder maps and growth initiatives
• Collaborate with Sales, Customer Success, Product, and leadership to deepen engagement
• Represent DealHub in executive meetings and industry events

Skills

Strategic account management

Enterprise account management

Relationship management

Negotiation

Cross-functional collaboration

Executive communication

SaaS knowledge

CPQ familiarity

CRM familiarity

Tools

CPQ software

CRM systems

Billing platforms

Sales enablement tools

Job description

• As a Strategic Account Manager, you will be responsible for building and expanding strategic relationships with DealHub’s strategic customers
• Your primary focus will be to establish trusted relationships with C-level and senior executive stakeholders, understand their strategic business priorities, and position DealHub as a long-term strategic partner
• You will own the executive relationship strategy across a portfolio of strategic accounts, working closely with Customer Success, Sales, Product, and DealHub leadership to deepen customer engagement, identify growth opportunities, and drive retention and expansion
• This is a highly relationship-driven role. You’ll spend significant time engaging with customer executives, developing multi-threaded relationships across the organization, creating executive sponsorship, and identifying opportunities where DealHub can deliver additional business value
• Own the strategic relationship with a portfolio of DealHub’s enterprise customers
• Build and maintain trusted relationships with C-level and senior executives, and other business leaders
• Establish strong executive sponsorship for DealHub within strategic customers
• Develop a deep understanding of each customer’s business strategy, organizational priorities, challenges, and growth initiatives
• Position DealHub as a strategic business partner and trusted advisor, rather than simply a technology vendor
• Build multi-threaded relationships across customer organizations and reduce dependency on individual contacts
• Partner with Sales and Customer Success to develop and execute account growth and expansion strategies
• Identify commercial opportunities and influence the development of expansion opportunities within strategic accounts
• Lead executive-level business reviews and strategic customer meetings
• Act as a senior escalation point for strategic customers and coordinate with internal leadership to drive resolution of critical issues
• Work closely with Customer Success to ensure strategic accounts have strong success plans, executive alignment, and clear business outcomes
• Develop and maintain strategic account plans, including stakeholder maps, executive relationships, business priorities, risks, opportunities, and growth plans
• Drive customer advocacy, including executive references, case studies, customer events, and customer advisory programs
• Represent DealHub in executive customer meetings, industry events, and strategic customer forums
• Track and communicate account health, executive engagement, retention risks, and expansion opportunities to DealHub leadership

Proven experience managing strategic enterprise accounts and building long-term customer relationshipsProven experience identifying and driving expansion and growth opportunities within existing enterprise accountsStrong negotiation, influencing, and relationship-management skillsStrong business acumen and the ability to understand customer strategy, organizational priorities, and business challengesExcellent verbal and written communication and presentation skills7+ years of experience in Strategic Account Management, Enterprise Account Management, Account Executive, Customer Success, or a similar role within a B2B SaaS companySelf-motivated, proactive, and highly accountableAbility to operate strategically while maintaining strong attention to customer and business detailsStrong cross-functional collaboration skills, with the ability to work effectively with Sales, Customer Success, Product, Support, and executive leadershipAbility to manage multiple strategic accounts and priorities in a fast-paced, dynamic environmentFamiliarity with CPQ, CRM, Billing, or Sales Enablement platforms is a strong advantageExperience developing and executing strategic account plansStrong executive presence with the ability to communicate effectively and build credibility with senior decision-makers