Strategic Account Manager - Customer Growth

DealHub.ai; Austin (TX); On-site; USD 120,000 - 170,000; Full time

Job summary

DealHub.ai is seeking a Strategic Account Manager to lead and expand a portfolio of enterprise customers. You will cultivate trusted relationships with C-level executives, map business priorities, and position DealHub as a long-term strategic partner focused on growth and retention.

You will develop executive sponsorship, collaborate across Sales, Customer Success, Product, and leadership, and drive multi-threaded engagements to uncover expansion opportunities and measurable business outcomes.

Qualifications

• 7+ years in Strategic Account Management or similar roles within a B2B SaaS company.
• Experience managing strategic enterprise accounts and long-term relationships.
• Strong executive presence and ability to engage senior decision-makers.
• Ability to drive expansion opportunities and build strategic account plans.

Responsibilities

• Own the strategic relationship with a portfolio of enterprise customers.
• Build and maintain trusted relationships with C-level and senior executives.
• Establish executive sponsorship for DealHub within strategic customers.
• Develop understanding of each customer’s business strategy and priorities.
• Position DealHub as a strategic business partner and trusted advisor.
• Develop multi-threaded relationships across organizations and reduce dependency on key contacts.
• Collaborate with Sales and Customer Success on growth and expansion strategies.
• Identify commercial opportunities and influence expansion within accounts.
• Lead executive-level business reviews and strategic meetings.
• Coordinate with leadership to resolve critical issues as a senior escalation point.
• Work with Customer Success to ensure strong success plans and outcomes.
• Maintain strategic account plans with stakeholders, priorities, risks, and growth.
• Drive customer advocacy through executive references, events, and advisory programs.

Skills

Strategic accounts

Executive presence

Account planning

Negotiation

Cross-functional

Communication

B2B SaaS

Job description

DealHub.AI is building the future of agentic revenue technology. Trusted by leading global businesses, we’re redefining what revenue teams can achieve with AI and agentic execution across the deal lifecycle. Our mission is simple: help businesses Own Your Revenue with greater speed, intelligence, and governance.

As a Strategic Account Manager, you will be responsible for building and expanding strategic relationships with DealHub’s strategic customers.

Your primary focus will be to establish trusted relationships with C-level and senior executive stakeholders, understand their strategic business priorities, and position DealHub as a long-term strategic partner. You will own the executive relationship strategy across a portfolio of strategic accounts, working closely with Customer Success, Sales, Product, and DealHub leadership to deepen customer engagement, identify growth opportunities, and drive retention and expansion.

This is a highly relationship-driven role. You’ll spend significant time engaging with customer executives, developing multi-threaded relationships across the organization, creating executive sponsorship, and identifying opportunities where DealHub can deliver additional business value.

Key Responsibilities

• Own the strategic relationship with a portfolio of DealHub’s enterprise customers.
• Build and maintain trusted relationships with C-level and senior executives, and other business leaders.
• Establish strong executive sponsorship for DealHub within strategic customers.
• Develop a deep understanding of each customer’s business strategy, organizational priorities, challenges, and growth initiatives.
• Position DealHub as a strategic business partner and trusted advisor, rather than simply a technology vendor.
• Build multi-threaded relationships across customer organizations and reduce dependency on individual contacts.
• Partner with Sales and Customer Success to develop and execute account growth and expansion strategies.
• Identify commercial opportunities and influence the development of expansion opportunities within strategic accounts.
• Lead executive-level business reviews and strategic customer meetings.
• Act as a senior escalation point for strategic customers and coordinate with internal leadership to drive resolution of critical issues.
• Work closely with Customer Success to ensure strategic accounts have strong success plans, executive alignment, and clear business outcomes.
• Develop and maintain strategic account plans, including stakeholder maps, executive relationships, business priorities, risks, opportunities, and growth plans.
• Drive customer advocacy, including executive references, case studies, customer events, and customer advisory programs.
• Represent DealHub in executive customer meetings, industry events, and strategic customer forums.
• Track and communicate account health, executive engagement, retention risks, and expansion opportunities to DealHub leadership.

Requirements

• 7+ years of experience in Strategic Account Management, Enterprise Account Management, Account Executive, Customer Success, or a similar role within a B2B SaaS company.
• Proven experience managing strategic enterprise accounts and building long-term customer relationships.
• Strong executive presence with the ability to communicate effectively and build credibility with senior decision-makers.
• Strong business acumen and the ability to understand customer strategy, organizational priorities, and business challenges.
• Proven experience identifying and driving expansion and growth opportunities within existing enterprise accounts.
• Experience developing and executing strategic account plans.
• Strong negotiation, influencing, and relationship-management skills.
• Ability to operate strategically while maintaining strong attention to customer and business details.
• Excellent verbal and written communication and presentation skills.
• Strong cross-functional collaboration skills, with the ability to work effectively with Sales, Customer Success, Product, Support, and executive leadership.
• Ability to manage multiple strategic accounts and priorities in a fast-paced, dynamic environment.
• Self-motivated, proactive, and highly accountable.
• Familiarity with CPQ, CRM, Billing, or Sales Enablement platforms is a strong advantage.