Strategic Account Manager — Cloud & Data Center Solutions

DataBank

Plano (TX)

On-site

USD 70,000 - 110,000

Full time

3 days ago

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Benefits offered by this job

Health, Dental, Vision

Disability Insurance

Life Insurance

401k with match

Paid Time Off

Job summary

DataBank Holdings Ltd. seeks an Account Manager to oversee client relationships for all products and services, ensuring delivery and resolution of issues for ongoing uptime and satisfaction. You will coordinate service delivery, lead client communications, and identify opportunities for additional services.

The role requires strong account management experience, professional communication with executives, and a focus on renewal strategies while collaborating with sales and operations teams.

Qualifications

Bachelor’s degree or equivalent experience.
5+ years in Sales Account Manager.
3-5 years in Data Center, Telecom, IT, Cloud, Managed Services and Networking.
Proficiency in MS Word, Excel, PowerPoint & Visio.

Responsibilities

Provide program and account management to maintain SLAs and client agreements.
Communicate effectively with peers and C-Level executives on client and Databank sides.
Coordinate all client communications including reporting, crisis management and escalations.
Lead regular customer meetings and audits to ensure services and processes are up-to-date.

Skills

Sales

Account management

Communication

Relationship building

Education

Bachelor’s degree or equivalent experience

Tools

MS Word

Excel

PowerPoint

Visio

Job description

The role requires strong account management experience, professional communication with executives, and a focus on renewal strategies while collaborating with sales and operations teams.

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