Strategic Account Manager, Clinical Solutions

Jobtailor

Oregon (WI)

On-site

USD 90,000 - 140,000

Full time

14 days+

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Job summary

Jobtailor is seeking a healthcare sales professional in the United States to own renewals and expansions within health systems. You will drive proactive engagement, analyze product usage, and identify risk signals to mitigate churn while pursuing upsell opportunities.

The role requires consultative selling to clinical and executive stakeholders and extensive collaboration with sales and customer success teams.

Qualifications

2+ years of experience in healthcare sales or account management.
Experience selling SaaS technology or information solutions to hospitals/health systems.
Proven success in renewal management, upselling, or cross-selling.
Confidence presenting to and influencing clinical, operational, and executive stakeholders.
Proficiency with Salesforce CRM and Microsoft Office (Excel, PowerPoint, Word).

Responsibilities

Develop and deliver proactive engagement strategies, health checks, and business reviews.
Analyze product usage and satisfaction to ensure renewals and long-term value.
Identify risk signals early and mitigate churn.
Own the end-to-end sales process for renewals and expansions.
Lead sales motions from discovery through negotiation and closing.
Build deep, trusted relationships with clinical, administrative, and IT stakeholders.

Skills

Renewal management

Upselling

Cross-selling

Sales methodologies

Market analysis

Education

Bachelor's degree

Tools

Salesforce CRM

Microsoft Office

Excel

PowerPoint

Word

Job description

Develop and deliver proactive engagement strategies, health checks, and business reviews
Analyze product usage and satisfaction to ensure renewals and long-term value
Identify risk signals early and mitigate churn
Negotiate mutually beneficial contracts with customers and Elsevier
Identify upselling and expansion opportunities aligned with customer goals
Position additional Clinical Solutions products through consultative selling
Lead sales motions from discovery through negotiation and closing
Build deep, trusted relationships with clinical, administrative, and IT stakeholders
Serve as a consultative partner aligned to client objectives
Study market trends and become an industry expert within the designated health system region
Own the end-to-end sales process for renewals and expansions
Coach sales executives on expansion opportunities
Forecast accurately and manage pipeline using Salesforce CRM
Work closely with Sales Executives and Customer Success to drive results
Share market feedback and help shape product improvements
Support coaching, mentoring, and training of new team members on occasion

Requirements

2+ years of experience in healthcare sales or account management
Ideally selling SaaS technology or information solutions to hospitals or health systems
Bachelor's degree required
Proven success in renewal management, upselling, or cross-selling
Confidence presenting to and influencing clinical, operational, and executive stakeholders
Excellent presentation, communication, and strategic thinking skills
Ability to thrive in a fast-paced, deadline-driven environment
Salesforce CRM and Microsoft Office proficiency, including Excel, PowerPoint, and Word
Ability to adopt sales methodologies such as MEDDPICC, Challenger, Miller Heiman, and/or Franklin Covey
Ability to travel overnight, generally up to 30% of the time or based on business and customer needs
AI fluency valued but not required
US Pacific Northwest candidate

Core Competencies

Demonstrates expertise in healthcare sales and account management, with a strong focus on renewal management, upselling, and consultative selling. Proficient in utilizing Salesforce CRM and adopting various sales methodologies to drive results and build relationships with stakeholders.

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