Strategic Account Manager - Client Success & Growth

Jimmy; Clifton (NJ); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive pay

401(k) with company match

Health, dental, and vision insurance

Company-paid life insurance and EAP

Generous PTO

Career growth opportunities

Job summary

Jimmy's Gourmet Bakery is seeking an Account Manager to be the main liaison for customers, distributors, and brokers. You will coordinate projects across internal teams and ensure timely delivery of solutions while maintaining strong customer relationships.

The role requires proactive organization, excellent communication, and the ability to manage multiple priorities in a fast-paced setting. Join a team focused on growth and client success.

Qualifications

• Build and maintain strong, long-term relationships with customers, distributors, and brokers.
• Serve as the primary point of contact for assigned accounts.
• Act as a trusted advisor to key customers and provide exceptional customer service.
• Communicate with customers through email, phone, virtual presentations, screen sharing, and in-person meetings.
• Understand customer needs and coordinate the timely delivery of solutions.
• Track and forecast key account metrics.
• Monitor and analyze customer product usage.
• Identify opportunities to meet customer needs and create additional value.
• Support the onboarding and integration of new clients.
• Coordinate projects and communication between customers and internal departments, including Purchasing, Research & Development, New Product Development, Finance, Manufacturing.
• Assist with product pricing analysis.
• Manage multiple projects and competing priorities while maintaining strong attention to detail.
• Meet established deadlines and support additional business needs as required.

Responsibilities

• Serve as primary point of contact for customers, distributors, and brokers.
• Coordinate projects and communication between customers and internal departments.
• Track and forecast key account metrics and monitor product usage.
• Provide updates on monthly and quarterly initiatives.
• Assist onboarding and integration of new clients.

Skills

Account management

Client-focused solutions

Verbal and written communication

Negotiation and presentation

Organization and time-management

Multi-project management

Detail-oriented

Problem-solving

Self-motivated

Prioritization

Basic math

Excel basics

Windows

Outlook

Tools

Microsoft Excel

Windows

Outlook

Job description

Jimmy's Gourmet Bakery is seeking an Account Manager to be the main liaison for customers, distributors, and brokers. You will coordinate projects across internal teams and ensure timely delivery of solutions while maintaining strong customer relationships.

The role requires proactive organization, excellent communication, and the ability to manage multiple priorities in a fast-paced setting. Join a team focused on growth and client success.