Strategic Account Manager: Benefits & Renewals

Distro; Arizona; On-site; USD 60,000 - 90,000; Full time

Job summary

PrismHR is seeking an Account Manager to oversee and manage assigned clients, working with sales and support to implement new or renewing accounts. The role involves maintaining relationships with high-level client contacts and traveling for meetings as needed.

The ideal candidate will be highly knowledgeable about group benefits and possess excellent problem resolution and negotiation skills, while maintaining professionalism across the client lifecycle.

Responsibilities

• Coordinate and conduct the implementation for new and renewing clients.
• Coordinate strategy meetings and document collection with Business Consultant.
• Market, analyze, and negotiate benefits and rates for all coverages.
• Request renewal from carrier.
• Conduct pre-renewal and renewal meetings (in person or via Zoom).
• Negotiate renewals with carriers.
• Quote open market when necessary.
• Deliver final renewal to client and finalize benefit selections.
• Obtain applications and monitor benefit administration portals.
• Ensure everything is submitted in a timely manner (at minimum 15 days prior to the effective date).
• Perform first bill audits and host a meeting with client to discuss how the OE went.
• Ensure a high level of customer retention and satisfaction by building relationships with key contacts.

Job description

PrismHR is seeking an Account Manager to oversee and manage assigned clients, working with sales and support to implement new or renewing accounts. The role involves maintaining relationships with high-level client contacts and traveling for meetings as needed.

The ideal candidate will be highly knowledgeable about group benefits and possess excellent problem resolution and negotiation skills, while maintaining professionalism across the client lifecycle.