Strategic Account Manager, Automation & Systems Integration

E Tech Group; Cypress (TX); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

401k + match

Medical, Dental, and Vision benefits

Paid time off

Learning and growth opportunities

Job summary

E Tech Group in the United States seeks an Account Manager to own and grow select client relationships across automation, controls, and integration services. You will coordinate with internal engineering, project, and service teams to translate client needs into actionable scopes and identify opportunities to expand services.

The role emphasizes long-term client growth, satisfaction, and collaboration across teams, with a focus on clear communication, proposal support, and contract negotiations.

Qualifications

• 3+ years of experience in account management, sales, or business development within a systems integrator, automation firm, or related technical services environment.
• Experience managing complex, project-based client relationships.
• Strong communication and relationship-building skills.
• Ability to understand and discuss technical concepts with engineers and non-technical stakeholders.
• Proven ability to manage multiple accounts and priorities simultaneously.

Responsibilities

• Own and manage assigned client accounts, serving as the primary point of contact.
• Build trusted, long-term relationships with client stakeholders at multiple levels.
• Maintain regular communication to understand client goals, challenges, and upcoming initiatives.
• Identify opportunities for expanded services, upgrades, and new projects within existing accounts.
• Collaborate with engineering and project teams to develop solutions that align with client needs.
• Support proposal development, pricing coordination, and contract negotiations.
• Meet or exceed assigned revenue and margin targets for managed accounts.
• Act as the bridge between clients and internal teams, ensuring clear communication and expectation alignment.
• Participate in project kickoff meetings and key milestone reviews as needed.
• Ensure scope clarity and assist with change management discussions.
• Advocate for the customer while balancing project execution realities.
• Maintain a working understanding of automation platforms, control systems, OT networks, and integration services.
• Stay informed on industry trends, standards, and emerging technologies relevant to client markets.
• Partner with technical teams to ensure proposed solutions are practical, scalable, and compliant.
• Monitor account health and proactively address issues or concerns.
• Contribute to continuous improvement through client feedback and lessons learned.
• Be an ambassador who embodies our Core Values, prioritizing the success of E Tech Group, our clients, and the professional development of our associates.

Skills

Communication

Relationship-building

Technical discussion

Multi-account management

Collaboration

Job description

E Tech Group in the United States seeks an Account Manager to own and grow select client relationships across automation, controls, and integration services. You will coordinate with internal engineering, project, and service teams to translate client needs into actionable scopes and identify opportunities to expand services.

The role emphasizes long-term client growth, satisfaction, and collaboration across teams, with a focus on clear communication, proposal support, and contract negotiations.