Strategic Account Manager – Automation & Controls

E Tech Group; Frisco (TX); On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

401k + match

Medical, Dental, Vision benefits

Paid time off

Job summary

E Tech Group in Frisco, TX is seeking an Account Manager to serve as the primary relationship owner for assigned clients, coordinating between clients and internal engineering, project, and service teams. You will translate client needs into actionable scopes and identify opportunities to expand services.

The role emphasizes long-term account growth, customer satisfaction, and revenue targets, with a focus on automation, controls, and integration services across industries.

Qualifications

• 3+ years in account management in a systems integrator, automation firm, or related technical services
• Experience managing complex, project-based client relationships
• Strong communication and relationship-building skills
• Ability to discuss technical concepts with engineers and non-technical stakeholders
• Proven ability to manage multiple accounts and priorities

Responsibilities

• Own and manage assigned client accounts, as the primary contact
• Build trusted, long-term relationships with client stakeholders at multiple levels
• Maintain regular communication to understand client goals, challenges, and initiatives
• Identify opportunities for expanded services, upgrades, and new projects within existing accounts
• Collaborate with engineering and project teams to develop solutions that align with client needs
• Support proposal development, pricing coordination, and contract negotiations
• Meet or exceed assigned revenue and margin targets for managed accounts
• Act as the bridge between clients and internal teams, ensuring clear communication and expectation alignment
• Participate in project kickoff meetings and milestone reviews as needed
• Ensure scope clarity and assist with change management discussions
• Advocate for the customer while balancing project execution realities
• Maintain understanding of automation platforms, control systems, OT networks, and integration services
• Stay informed on industry trends and emerging technologies
• Partner with technical teams to ensure practical, scalable solutions
• Monitor account health and address issues proactively
• Contribute to continuous improvement through client feedback

Skills

Account management

Relationship building

Communication

Tech discussions

Project coordination

Multi-account mgmt

Job description

E Tech Group in Frisco, TX is seeking an Account Manager to serve as the primary relationship owner for assigned clients, coordinating between clients and internal engineering, project, and service teams. You will translate client needs into actionable scopes and identify opportunities to expand services.

The role emphasizes long-term account growth, customer satisfaction, and revenue targets, with a focus on automation, controls, and integration services across industries.