Strategic Account Manager: AI-Driven Growth

Togetherwork Holdings, LLC; Northern (KY); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) match up to 4%

Paid sick leave

Parental leave

Job summary

TogetherWork is seeking an Account Manager to serve as the primary strategic partner for assigned clients. You will own relationships, drive satisfaction and retention, and identify growth opportunities across accounts. You will collaborate with Sales, Customer Success, and Operations to deliver measurable value.

The role emphasizes AI-enabled practices, data-driven decisions, and proactive problem-solving in a fast-paced environment. A strong channel for executive communication is essential.

Qualifications

• Demonstrated ability to manage client relationships and drive satisfaction.
• Experience using CRM tools to manage accounts.
• Strong communication and problem-solving abilities.

Responsibilities

• Manage client relationships and serve as the primary strategic partner for assigned accounts
• Understand client goals and ensure delivery of services aligned to their objectives
• Resolve client issues with urgency and professionalism
• Build trust through consistency and transparency in all client interactions
• Prepare and present business reviews to executive-level audiences
• Identify upsell and cross-sell opportunities within assigned accounts
• Own the end-to-end renewal process
• Analyze account health metrics to identify trends and improvement areas
• Contribute to strategic account planning with cross-functional teams
• Partner with Product, Support, and/or Service teams to advocate for client needs
• Work closely with Sales, Customer Success, and Operations to deliver aligned outcomes
• Maintain accurate records of client interactions and account activity
• Use CRM tools to manage and track account status, pipeline, and activity
• Leverage approved AI tools and automation to improve account management efficiency and consistency
• Use data, dashboards, and AI-supported insights to monitor account health and identify risks early
• Continuously build AI literacy and apply AI-enabled practices as part of day-to-day work
• Contribute to a culture of continuous improvement by identifying opportunities to streamline workflows

Skills

Strong client relationships

Growth opportunities

Excellent communication

CRM tools experience

Collaborative & proactive

Ownership & follow-through

Trust & transparency

Multitasking in fast-paced env

Team-oriented culture

Executive-level communication

Organized & analytical

Windows & Microsoft Office

Strong written & oral skills

Tools

CRM applications

Job description

TogetherWork is seeking an Account Manager to serve as the primary strategic partner for assigned clients. You will own relationships, drive satisfaction and retention, and identify growth opportunities across accounts. You will collaborate with Sales, Customer Success, and Operations to deliver measurable value.

The role emphasizes AI-enabled practices, data-driven decisions, and proactive problem-solving in a fast-paced environment. A strong channel for executive communication is essential.