Strategic Account Manager, Ad Tech & Customer Growth

Mediaocean; Chicago (IL); Hybrid; USD 90,000 - 100,000; Full time

Benefits offered by this job

PTO and flexible schedule

Company holidays

Parental leave (12 weeks)

Competitive salary

Full benefits from day one

401(k) with company match

Company HSA contribution

Job summary

Mediaocean in Chicago or New York City is seeking an experienced CE Account Manager to drive customer adoption and satisfaction. You will leverage consulting skills to identify efficiencies and ensure customers gain full value from Mediaocean solutions.

In this role you will build strong business relationships, conduct regular customer meetings, address needs, and collaborate with the Mediaocean Sales Team to pursue cross-sell and upsell opportunities while maintaining a proactive, professional

Qualifications

• 3+ years of account management experience.
• 5+ years in a client-facing role with strong communication.
• Advertising industry experience preferred.
• Experience with Mediaocean applications is a plus.

Responsibilities

• Provide expertise in customer process and workflow for assigned book of business.
• Execute a coordinated account plan aligned with goals for growth and adoption.
• Maintain regular customer meetings to consult end users and identify business needs.
• Address development requests and recognize cross-sell/upsell opportunities with Sales Team.
• Establish partnerships with user contacts including media/finance leads.
• Communicate product feedback with Mediaocean team members.
• Identify satisfaction risks and mitigate escalations.
• Prioritize work to meet targets and report outcomes to customers and stakeholders.
• Advocate best practices to improve customer experience and value of Mediaocean solutions.
• Expand knowledge of Mediaocean solutions and build subject matter expertise.

Skills

Account management

Client-facing

Communication

Cross-functional collaboration

Negotiation

Attention to detail

Project management

Tools

Excel

PowerPoint

SharePoint

Salesforce

Zendesk

Jira

Smartsheet

Job description

Mediaocean in Chicago or New York City is seeking an experienced CE Account Manager to drive customer adoption and satisfaction. You will leverage consulting skills to identify efficiencies and ensure customers gain full value from Mediaocean solutions.

In this role you will build strong business relationships, conduct regular customer meetings, address needs, and collaborate with the Mediaocean Sales Team to pursue cross-sell and upsell opportunities while maintaining a proactive, professional