Strategic Account Manager

Symbl.ai; United States; Remote; USD 90,000 - 130,000; Full time

Job summary

A leading company in Conversation AI is seeking a Strategic Account Manager to manage key accounts and drive growth. The role involves understanding customer needs, ensuring product adoption, and collaborating with teams to enhance customer satisfaction. This fully remote position offers a chance to work with cutting-edge technology in a dynamic environment.

Benefits

100% covered health coverage

401(k) with 3% matching

Continued education and professional development

18 Planned vacation days

8 sick days

Generous maternity and paternity leave

16 annual holidays

Qualifications

• 10+ years of experience in strategic account management or enterprise sales roles.
• Track record of managing and growing key accounts.

Responsibilities

• Manage and expand relationships with key accounts.
• Drive adoption and usage of Symbl.ai products.
• Identify upsell and cross-sell opportunities.

Skills

Communication

Interpersonal Skills

Customer Focus

Education

Bachelor’s or Master’s degree in Business Administration

Job description

Elevating the quality of human life through every conversation

Location: United States

Experience: 10+ years

About the Team:

At Symbl.ai, our team is dedicated to advancing the field of Conversation AI. We work collaboratively to deliver innovative solutions and drive customer success.

About the Role:

As a Strategic Account Manager at Symbl.ai, you will be responsible for managing and expanding relationships with key accounts. You will work closely with customers to understand their needs and objectives, ensuring the successful adoption and utilization of our Conversation AI solutions.

Highlights for Strategic Account Manager:

Join Symbl.ai as a Strategic Account Manager to drive growth and success with leading organizations. You will have the opportunity to work with cutting-edge technology and shape the future of communication.

Working as a Strategic Account Manager, you will:

• Develop and maintain relationships with key stakeholders at assigned accounts, serving as the primary point of contact.
• Understand customer business objectives and challenges, and align Symbl.ai solutions to address their needs.
• Drive adoption and usage of Symbl.ai products and services within assigned accounts, ensuring customer satisfaction and retention.
• Collaborate with cross-functional teams, including sales, product, and customer success, to develop account strategies and drive revenue growth.
• Identify upsell and cross-sell opportunities within existing accounts, and work to expand Symbl.ai's footprint within the organization.
• Monitor account health and proactively address any issues or concerns raised by customers.

To excel in this role, you should:

• Have 10+ years of experience in strategic account management or enterprise sales roles, preferably in the technology industry.
• Demonstrate a track record of success in managing and growing key accounts, with a focus on driving customer satisfaction and revenue growth.
• Possess strong communication and interpersonal skills, with the ability to build rapport and influence key stakeholders.
• Show a deep understanding of customer business challenges and industry trends, with the ability to articulate the value proposition of Symbl.ai solutions.
• Be results-driven and customer-focused, with a commitment to delivering exceptional service and value to clients.
• Have a Bachelor’s or Master’s degree in Business Administration, Marketing, or a related field.

Please Note: Although we have focused centers in Seattle, WA there are no restrictions on where you can be located for this role - Symbl is fully remote.

Benefits and Perks (US)

• 100% covered health coverage for you, and 90% for your dependents.
• 100% covered Life & AD&D, and short-term disability coverage for you.
• 401(k) with 3% matching.
• Continued education and professional development.
• We are aggressive with our goals and hence speed with predictability are critical when it comes to execution. Symbl’s fixed leave policy of 18 Planned vacation days, 8 sick days, generous maternity, paternity and 16 annual holidays - are carefully curated to deliver on those core company values.
  
  

About Symbl.ai
We are a venture-funded AI startup building conversational AI since 2018; and the journey of building safe, secure and business-ready AI to solve problems in communication experiences informs a lot of the decisions we make about how we build our technology. Symbl is a developer-first platform whose core mission is to bring understanding and generative AI to every business that relies on understanding human conversations, and give machines the ability to comprehend communications better than humans. We believe this will transform how businesses think about their knowledge and will accelerate the various use cases where unlocking unstructured data for business use cases generates ROI at scale.

We obsess about a great developer experience for all our products, the business-readiness of the AI we build, and pride ourselves in bringing state-of-the-art Large Language Models (LLMs) to multi-modal multi-party conversations.

As an organization, we firmly believe in equal opportunity and do not engage in any form of discrimination based on race, religion, national origin, gender, sexual orientation, age, veteran status, disability, or any other legally protected status. We are committed to maintaining a diverse and inclusive work environment where every individual is respected and valued for their unique contributions.

How to Apply: Email with your cover letter including any relevant links to Github or your recent publications to [e-mail]. We look forward to getting to know you!

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