Strategic Account Manager

UST; Orlando (FL); Remote; USD 112,000 - 161,000; Full time

Benefits offered by this job

401(k) match

Health Insurance

Dental Insurance

Vision Insurance

Paid vacation

Sick leave

HSA

FSA

Bereavement leave

Jury duty

Job summary

UST is seeking a Strategic Account Manager to drive revenue growth within the AMS customer base by upselling and adding on services, while collaborating with Workday RSD and CBAEs to pursue new opportunities and close deals.

You will manage a regional portfolio, maintain executive relationships, participate in regional Workday events, and align service offerings with evolving customer needs, all while working remotely and delivering results.

Qualifications

• Minimum sales or business development experience in the Workday ecosystem.
• Proven track record of opening and closing opportunities and achieving team sales goals.
• Experience in account management and strategic planning across multiple customers.

Responsibilities

• Own new sales expansion within AMS (upsells & add ons).
• Identify opportunities with Sales Solution Architect, negotiate, and close deals.
• Maintain relationships with AMS customers and Workday teams to uncover expansion opportunities.
• Align with ACCs to stay updated on customer needs and participate in regional Workday events.
• Manage a high volume of customers with strong organizational skills.
• Collaborate with internal teams to educate on Intecrowd capabilities and pursue expansion.

Skills

Sales experience

Account management

C-level engagement

Negotiation

Workday ecosystem familiarity

Tools

Sales Tools

Job description

The Role

The Strategic Account Manager (SAM) is responsible for customer account management focused on revenue generation and opportunity pursuit. The SAM will be responsible for managing a regional portfolio of engaged customers, with a focus on driving new sales expansion through upsells and add-ons within the AMS customer base service offerings. They will collaborate with internal teams to identify and pursue sales opportunities, negotiate, and close deals. The role also involves maintaining relationships with AMS customers and partnering with Workday RSD and CBAEs to ensure customer needs are met. Additionally, the SAM will represent the company at regional Workday events to foster engagement and business growth. Additionally, this role relies heavily on personal accountability for results, and a willingness to go 'the extra mile' for each and every customer.

What You’ll Do

• Own new sales expansion within AMS (upsells & add ons)


• Identify, leading scope pursuit using Sales Solution Architect, negotiate, and close deals.


• Pass Extend/BOW, Competitive, or Ramp to Prime opportunities to Business Development


• Maintain relationships with AMS customers and associated Workday RSD & CBAE's to uncover expansion opportunities


• Align with AMS Client Contact (ACC) to stay updated on customer needs.


• Attend Workday events within the region


• Manages a high volume of multiple customers using exceptional organizational and time management techniques


• Stay on top of any major changes within their customer's organization to be able to effectively help align service offerings based on evolving needs


• Understand how the customer's Workday roadmap can / will influence decisions and activities


• Communicate clearly and concisely. Collaborate effectively and synergistically within designated teams


• Working closely with Workday CBAEs to educate on Intecrowd capabilities and to partner on expansion opportunities


• Collaborate with internal teams including: ACCs, Sales, AMS team and PS leaders


• Ability to \"read the room\" (virtually or in person) and pivot as needed

This position description identifies the responsibilities and tasks typically associated with the performance of the position. Other relevant essential functions may be required.

What You Need

Required

• Previous sales or business development experience in the Workday ecosystem is a MUST


• Proven track record of consistently achieving team sales goals such as opening & closing opportunities


• Proven account management / strategic planning experience, with demonstrated ability to support multiple customers effectively.


• Excellent verbal and written communication skills


• Ability to engage at the C-Level


• Proven ability to engage across corporate functions (AMS, Managing Professional Services, Executive Leadership, etc.).


• You live by a set of values that align with the Values and Guiding Principles of our Charter.

Location & Compensation

Compensation can differ depending on factors including but not limited to the specific office location, role, skill set, education, and level of experience. UST provides a reasonable range of compensation for roles that may be hired in various U.S. markets as set forth below.

Role Location: Remote

Compensation Range: 112,000-168,000

Who We Are

Since 1999, UST has worked side by side with the world's best companies to make a powerful impact through transformation. Headquartered in the United States, UST is powered by technology, driven by AI, inspired by people, and led by our purpose, we partner with our clients from design to operation. Our AI-driven digital solutions, proprietary platforms, engineering, R&D, products, and innovation ecosystem turn core challenges into impactful, disruptive business outcomes. With deep industry knowledge and a future-ready mindset, we infuse expertise, innovation, and agility into our clients' organizations-delivering measurable value and positive lasting change for them, their customers, and communities around the world. Together, with 30,000+ employees in 30+ countries, we build for boundless impact-touching billions of lives in the process. Visit us at .

Benefits

• Full-time, regular employees accrue a minimum of 10 days of paid vacation per year, receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year), 10 paid holidays, and are eligible for paid bereavement leave and jury duty. They are eligible to participate in the Company's 401(k) Retirement Plan with employer matching. They and their dependents residing in the US are eligible for medical, dental, and vision insurance, as well as the following Company-paid Employee Only benefits: basic life insurance, accidental death and disability insurance, and short- and long-term disability benefits.


• Regular employees may purchase additional voluntary short-term disability benefits, and participate in a Health Savings Account (HSA) as well as a Flexible Spending Account (FSA) for healthcare, dependent child care, and/or commuting expenses as allowable under IRS guidelines. Benefits offerings vary in Puerto Rico.


• Part-time employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year) and are eligible to participate in the Company's 401(k) Retirement Plan with employer matching.


• Full-time temporary employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year) and are eligible to participate in the Company's 401(k) program with employer matching. They and their dependents residing in the US are eligible for medical, dental, and vision insurance.


• Part-time temporary employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year).


• All US employees who work in a state or locality with more generous paid sick leave benefits than specified here will receive the benefit of those sick leave laws.

As part of our recruitment process, UST may use AI or automated tools to support activities such as application screening, scheduling, or interview assistance. All hiring decisions are made by our recruitment team. Where applicable law requires it, further notice will be provided separately.

Equal Employment Opportunity Statement

UST is an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other applicable characteristics protected by law. We will consider qualified applicants with arrest or conviction records in accordance with state and local laws and \"fair chance\" ordinances.

UST reserves the right to periodically redefine your roles and responsibilities based on the requirements of the organization and/or your performance.

#ust

Account Management, Workday, Negotiation, Revenue Operations, Business Development, Stakeholder Management

Compensation range: $ 112,000.00 to 168,000.00 per year