Manager of Sales Development (SMB)

Ramp; New York (NY); Sur place; USD 150 000 - 190 000; Plein temps

Avantages offerts par ce poste

Medical, dental, vision insurance

One Medical membership

401(k) with employer match

Parental leave

Unlimited PTO

Wellness stipend

Relocation to NYC

Pet insurance

WFM stipend

Résumé du poste

Ramp is seeking a front-line manager to lead a team of Sales Development Representatives in outbound prospecting and pipeline generation for the SMB segment. You will coach, onboard, mentor, and set team strategy while partnering with Sales, Marketing, Product, and Executive Leadership to drive pipeline and business outcomes.

You will build and scale the SMB SDR function, create playbooks, establish daily rhythms, and drive quota performance with a culture of high achievement.

Qualifications

• Minimum 2 years leading sales development teams with proven surpassing of goals.
• Experience in fast-paced GTM environments, ideally SaaS.
• Experience with financial services sales in a full cycle role.

Responsabilités

• Lead and evolve SMB SDR motion with coaching, onboarding, training, and mentorship.
• Set team strategy and partner with Sales, Marketing, Product, and Leadership.
• Hire, onboard and train SDRs with role-plays and hands-on coaching.
• Coach SDRs on multichannel outbound prospecting and AI-driven workflows.
• Collaborate with AEs to generate pipeline and support SMB objectives.
• Report on team performance, pipeline health, and forecasts to leadership.

Connaissances

AI tools usage

Data analytics tools

Team leadership

Quota attainment

Startup experience

Bachelor’s degree

Formation

Bachelor’s degree

Outils

Salesforce

Looker

Excel

Description du poste

• You will serve as a front-line manager for a team of Sales Development Representatives, responsible for outbound prospecting and pipeline generation across Ramp’s SMB segment
• You will lead and evolve the SMB sales development motion by providing 1:1 coaching, onboarding, training, and mentorship; setting team strategy; and partnering closely with Sales, Marketing, Product, and Executive Leadership to drive pipeline and business outcomes
• As a member of the Sales Leadership team, you will play a critical role in developing SDR talent, scaling effective outbound practices, and continuously refining Ramp’s SMB go-to-market motion
• Build and scale the SMB SDR function by evolving team operating rhythms, playbooks, coaching standards, and processes for an open-territory outbound motion
• Set and maintain a high-performing culture by overseeing daily SDR activity, pipeline generation, and quota performance to ensure key performance metrics are met
• Hire, onboard, and train new SDRs on Ramp’s products, buyer personas, competitive landscape, prospecting strategy, and tools through hands-on methods including role-plays
• Develop and execute career-growth and leadership plans for direct reports, including daily 1:1 mentorship and coaching on time management, objection handling, prospecting tactics, active listening, and pipeline creation
• Coach SDRs on effective multichannel outbound prospecting, including account research, relevant messaging, call execution, and using AI tools to improve efficiency and quality
• Partner with AEs and Sales and Marketing counterparts on pipeline-generation, territory, and prospecting initiatives that support SMB business objectives
• Report on team performance, pipeline health, and forecasts to senior leadership
• Improve team output and efficiency over time by identifying opportunities to optimize systems, processes, enablement, and AI-supported workflows
• Establish and maintain a library of prospecting resources, best practices, and training materials for the SMB SDR team
• Represent the SMB Sales Development team cross-functionally with leaders across Sales, Marketing, Product, and other departments

Benefits

• Comprehensive medical, dental, and vision insurance
• One Medical Membership
• 401(k) including an employer match
• Parental leave
• Unlimited PTO
• Monthly wellness stipend
• Relocation support to move to NYC
• Pet Insurance
• WFH stipend

• High proficiency with AI tools (Claude, OpenAI, etc.), with the ability to incorporate tooling into prospecting, coaching, team workflows, and process improvement to drive greater SDR productivity
• Ability to leverage data to drive decisions, create systems, and identify process improvements to improve efficiency
• Prior demonstrated success in fast-paced, results-oriented GTM environments, ideally at SaaS companies, and history of consistently performing above quota in an outbound sales environment
• Proficiency in data analytics tools (ie. Salesforce, Looker, and Excel) and familiarity with email and call automation platforms
• Strong collaboration and influencing skills, demonstrated through excellent communication and presentation skills
• Minimum of 2 years of experience building and leading sales development teams with a proven track record of exceeding goal
• A passion and excitement for hiring, with a thoughtful approach to team planning and development
• Ability to articulate contractual, technical, and financial value points to customers, including executive leaders
• Minimum of 2 years of quota-carrying sales experience as an individual contributor, with a proven, consistent track record exceeding goals
• Experience at a high-growth startup
• Bachelor’s degree from an accredited university
• Experience with financial services sales in a full cycle sales role