Strategic Account Manager

Barrett Distribution Centers; Memphis, Northern (TN, KY); Hybrid; USD 120,000 - 140,000; Full time

Job summary

Barrett Distribution Centers is seeking a Strategic Account Manager in Memphis to build trusted advisor relationships and drive adoption of solutions across strategic accounts. You will lead cross-functional coordination to meet customer objectives and deliver an exceptional end-to-end experience.

The role requires extensive B2B account management experience in logistics, strong MS Office skills, and the ability to travel 20–40% to support portfolio activity.

Qualifications

• 10+ years of strategic, B2B account management experience in supply chain/logistics preferred.
• Experience building trusted advisor relationships across levels of an organization.
• Proficiency with Microsoft Office suite (Excel, PowerPoint, Word) and data analysis.

Responsibilities

• Build and maintain trusted advisor relationships with assigned customers across levels.
• Lead strategic account planning with executives to develop objectives, KPIs, and milestones.
• Coordinate cross-departmentally to meet customer expectations and objectives.
• Clarify and validate customer needs; align internal resources to develop solutions.
• Deliver regular business reviews to diverse audiences, from frontline staff to executives.
• Assist in customer satisfaction surveys and follow-up actions.
• Align account activity with broader corporate objectives.
• Travel 20–40% as portfolio activity requires.

Skills

Relationship management

Strategic account planning

Cross-functional coordination

High interpersonal skills

Communication

Analytical skills

Time management

Education

Bachelor’s degree

Associate’s degree

Tools

Microsoft Excel

Microsoft PowerPoint

Microsoft Word

Job description

The Position

The Strategic Account Manager, reporting to the Director, Strategic Account Management, is responsible for building and maintaining relationships while increasing adoption and satisfaction with assigned accounts of strategic significance. Responsible for ensuring an exceptional end-to-end customer experience, identifying and nurturing supply chain service solution opportunities while leading, supporting, and advocating for the client’s strategic business objectives.

The compensation range for this position is 120K to 140K, depending on experience.

How You’ll Make an Impact

• Build and maintain trusted advisor relationships with assigned customers, establishing credibility across all levels to balance customer needs with business capabilities.
• Lead strategic account planning with executive stakeholders to develop mutual performance objectives, financial targets, KPIs, and critical milestones.
• Drive cross-departmental coordination across operations, customer service, IT, quality, inventory control, BPO, and management to meet customer expectations and strategic objectives.
• Proactively assess, clarify, and validate customer needs on an ongoing basis; identify and align internal resources to develop solutions that best address those needs.
• Develop and deliver regular business reviews and communicate clearly and effectively with a wide range of audiences, from frontline personnel to executive stakeholders.
• Support the Director in all aspects of customer satisfaction surveys, including preparation, results analysis, and follow-up across assigned and unassigned accounts.
• Align individual account activity to broader corporate strategic objectives defined by management.
• Travel 20–40% of the time as portfolio activity requires.

Qualifications

• Bachelor’s or Associates degree preferred.
• Minimum 10 years’ strategic, B2B customer-centric account management experience, preferably in supply chain/logistics industry.
• Proficient in all Microsoft business applications such as Excel, PowerPoint, and Word.
• Experience must demonstrate a high level of interpersonal and communication skills with ability to work well under pressure and problem solve across a variety of business processes.
• Able to balance competing priorities, complex situations, and tight deadlines. Strong emphasis on organizational skills, analytical skills, and attention to detail.
• Proven experience engaging clients through professional investigative techniques to understand the client’s needs, discover new opportunities, and overcome challenges.

The above statements are intended to describe the general nature and level of work performed by employees assigned to this classification. They are not to be construed as an exhaustive list of all job duties performed by the personnel so classified.

Barrett Distribution Centers is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, retaliation, national origin, ancestry, sexual orientation, gender, gender identity/expression, mental or physical disability, genetic information, choice of health insurance, marital status, age, veteran status or any other basis protected by law.