Account Manager

final mile; Atlanta (GA); On-site; USD 35,000 - 58,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Flexible Spending Account (FSA)

Employee Assistance Program (EAP)

Life & AD&D Insurance

Disability Insurance

Paid Time Off

Paid Holidays

Job summary

Final Mile is seeking a Senior Operations Manager to act as the primary operations owner for a large strategic account. You will lead daily interactions with customer representatives, drive continuous improvement initiatives, and coordinate with the CI team to surface and pursue opportunities.

You will set priorities and oversee projects, ensuring timely delivery, budgeting, and resource planning. You will supervise staff, collaborate with sales on new business opportunities, and guide the

Qualifications

• 3-5 years work experience in third-party logistics, in operations and/or customer facing role
• Solid understanding of transportation and logistics principles, economics, and supply chain network behavior
• Excellent communication and leadership abilities with problem solving and teamwork traits

Responsibilities

• Deliver existing services to meet customer expectations
• Seek new business opportunities within the account
• Assist Directors in preparing QRM’s consistent with overall account plan
• Raise concerns related to resources, financial performance or service levels with account leadership
• Collaborate with sales to identify and progress potential opportunities
• Support pre-sales activities including demos and assessments for the client
• Oversee planning and execution of projects for client start-ups and changes
• Use project management tools to track scope, budget, timing, and resources
• Liaise with account team to develop new products/services and strategies
• Utilize MS Office and Salesforce for reporting and analysis
• Develop and implement strategic plans and operational goals
• Identify resources required to meet goals
• Provide leadership and establish performance expectations

Skills

Leadership

Customer facing

Strategic account management

Communication

Problem solving

Tools

Microsoft Access

Excel

Project

PowerPoint

Salesforce

Job description

Job Summary

Primary operations owner of a large strategic account. Key member of the account team who is responsible for daily/regular interaction with customer representatives in operations. Develop & implement continuous improvement and other ongoing initiatives with the account. Identify and pursue continuous improvement opportunities by working with CI team.Set priorities and drive action items for account development initiatives. Oversee planning and execution of projects for customer start ups, additions and change programs. Surfaces, monitors, communicates and resolves issues, both internally and with customer.

Essential Job Functions:

• Deliver existing services to meet customer expectations
• Seek new business opportunities
• Assist Directors in preparing QRM’s consistent with overall account plan
• Raise any concerns or issues related to resources, financial performance, service levels, etc with account owner/sales or senior management
• Work with sales staff to identify, qualify and progress potential new business opportunities within the account
• Support pre-sales activities including demos, opportunity assessments and discussions with the client’s management team (from field managers to senior executives)
• Oversee planning and execution of projects for customer start-ups, additions and change programs
  • Scope, budget, timing
  • Resource planning
• Ensures that appropriate project management methods and reporting tools are used, and lessons learned are captured and recorded to aid account relationship development
• Liaison with balance of account team, i.e., Sales and CIand work together on new products/services, software enhancements, National contracts and business strategies
• Utilize various software packages including Microsoft Access, Excel, Project, PowerPoint and SalesForce.com
• Develop and implement strategic plans and operational goals to meet business/customer needs
• Identify and select resources required to implement goals (people, equipment, etc.)
• Provide leadership, direction and guidance to staff; establish performance goals/expectations and accountabilities for self and staff members

Minimum Qualifications:

• 3-5 years work experience in third-party logistics, in operations and/or customer facing role
• Solid understanding of transportation and logistics principles, economics, and supply chain network behavior.
• Keen interest in team oriented approach to managing customers
• Sales, inside sales and/or related experience
• Outstanding leadership abilities including problem solving, interpersonal communications, goal orientation, teaching/coaching, self-discipline and systemic thinking
• Minimum of five years’ experience in leadership/management role
• Excellent communications skills; presentation, interpersonal, verbal and written
• Excellent planning, organizational and time management skills
• Customer service/interaction skills and experience
• Computer Proficiency (Word, Excel, Databases, Internet)
• Problem solving skills; ability to use good business judgment and make good decisions
• Flexibility to adapt to a fast paced and changing environment
• Ability to travel

Salary:

up to $57,750 base salary + bonus eligibility

This is an estimated range based on the circumstances at the time of posting, however, may change based on a combination of factors, including but not limited to skills, experience, education, market factors, geographical location, budget, and demand

Benefits

We offer a comprehensive benefits plan including:

• Medical
• Dental
• Vision
• Flexible Spending Account (FSA)
• Employee Assistance Program (EAP)
• Life & AD&D Insurance
• Disability
• Paid Time Off
• Paid Holidays