Strategic Account Manager

Barrett Distribution Centers, Inc.; Memphis (TN); On-site; USD 120,000 - 140,000; Full time

Job summary

Barrett Distribution Centers, Inc. is seeking a Strategic Account Manager to build and maintain relationships with key accounts and drive adoption of supply chain solutions.

The role reports to the Director of Strategic Account Management and encompasses end-to-end customer experience, with a compensation range of 120K–140K depending on experience. The position requires a minimum of 10 years in strategic, B2B account management within logistics, strong MS Office skills, and the ability to

Qualifications

• Bachelor's or Associates degree preferred.
• Minimum 10 years' strategic, B2B account management experience, preferably in supply chain/logistics.
• Proficient in Microsoft Office (Excel, PowerPoint, Word).
• Strong interpersonal and communication skills under pressure and across processes.

Responsibilities

• Build and maintain trusted advisor relationships with assigned customers.
• Lead strategic account planning with executive stakeholders to develop objectives and KPIs.
• Coordinate cross-departmentally to meet customer expectations and strategic objectives.
• Assess customer needs and align internal resources to develop solutions.
• Deliver regular business reviews and communicate with varied audiences.

Skills

MS Office

Communication skills

Analytical skills

Education

Bachelor's or Associates degree

Job description

Who We Are

Barrett Distribution Centers is a leader in providing customized third-party logistics, omni-channel distribution, and direct-to-consumer fulfillment services for customers in a variety of industries. More than anything else, we're a trusted consultant to our customers, working tirelessly to find solutions to their business challenges.

Here at Barrett, we're looking for smart, hard-working top performers who are interested in joining a fantastic team within a fast-growing company. If this sounds like you and you're looking for a new home that rewards excellent work, effort, and collaboration, Barrett is the place for you!

The Position

The Strategic Account Manager, reporting to the Director, Strategic Account Management, is responsible for building and maintaining relationships while increasing adoption and satisfaction with assigned accounts of strategic significance. Responsible for ensuring an exceptional end-to-end customer experience, identifying and nurturing supply chain service solution opportunities while leading, supporting, and advocating for the client’s strategic business objectives. The compensation range for this position is 120K to 140K, depending on experience.

How You'll Make An Impact

• Build and maintain trusted advisor relationships with assigned customers, establishing credibility across all levels to balance customer needs with business capabilities.
• Lead strategic account planning with executive stakeholders to develop mutual performance objectives, financial targets, KPIs, and critical milestones.
• Drive cross-departmental coordination across operations, customer service, IT, quality, inventory control, BPO, and management to meet customer expectations and strategic objectives.
• Proactively assess, clarify, and validate customer needs on an ongoing basis; identify and align internal resources to develop solutions that best address those needs.
• Develop and deliver regular business reviews and communicate clearly and effectively with a wide range of audiences, from frontline personnel to executive stakeholders.
• Support the Director in all aspects of customer satisfaction surveys, including preparation, results analysis, and follow-up across assigned and unassigned accounts.
• Align individual account activity to broader corporate strategic objectives defined by management.
• Travel 20-40% of the time as portfolio activity requires.

Qualifications

• Bachelor's or Associates degree preferred.
• Minimum 10 years' strategic, B2B customer-centric account management experience, preferably in supply chain/logistics industry.
• Proficient in all Microsoft business applications such as Excel, PowerPoint, and Word.
• Experience must demonstrate a high level of interpersonal and communication skills with ability to work well under pressure and problem solve across a variety of business processes.
• Able to balance competing priorities, complex situations, and tight deadlines. Strong emphasis on organizational skills, analytical skills, and attention to detail.
• Proven experience engaging clients through professional investigative techniques to understand the client’s needs, discover new opportunities, and overcome challenges.

The above statements are intended to describe the general nature and level of work performed by employees assigned to this classification. They are not to be construed as an exhaustive list of all job duties performed by the personnel so classified.

Barrett Distribution Centers is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, retaliation, national origin, ancestry, sexual orientation, gender, gender identity/expression, mental or physical disability, genetic information, choice of health insurance, marital status, age, veteran status or any other basis protected by law.