Director of Operations

Barrett Distribution Centers, Inc.; Olive Branch (MS); On-site; USD 210,000 - 225,000; Full time

Job summary

Barrett Distribution Centers, Inc. is seeking a Director of Operations to provide strategic and operational leadership across assigned facilities. You will own P&L, drive performance, safety, and service, and lead General Managers to ensure execution and cost-effective operations.

This on-site role runs Monday–Friday, 8am–5pm, with a compensation range of $210K-$225K per year. MBA and Lean Six Sigma are preferred; multisite P&L experience is required.

Qualifications

• Bachelor's degree in Business Administration, Supply Chain, Logistics, Engineering, or other related field; MBA preferred.
• Lean Six Sigma certification preferred.
• 8-10 years of progressive operations, supply chain, or logistics leadership, including multi-site leadership.
• Experience in 3PL, large-scale fulfillment, or distribution.
• Proven track record owning multi-site P&L (> $20M).
• Experience establishing and managing KPIs and SLAs (OTIF, cost per unit, safety incident rate, labor productivity).
• Proficient with Microsoft Office; working knowledge of WMS, TMS, ERP; Synapse WMS preferred.
• English reading/writing; bilingual preferred.
• Strong executive presentation and communication skills.
• Ability to balance priorities and work under pressure.

Responsibilities

• Own P&L and accountability for facilities.
• Lead General Managers to drive execution and cost targets.
• Establish and monitor KPIs/SLAs and report to the RVP Operations.
• Standardize processes; champion WMS/TMS adoption.
• Escalate client issues; coordinate cross-functional teams.
• Oversee safety culture; Lean/Six Sigma programs.
• Develop and retain facility leadership; conduct site reviews.
• Communicate with leadership and customers; GGOB program.

Skills

P&L ownership

Leadership

Operations management

KPIs & SLAs

WMS

TMS

ERP platforms

Lean Six Sigma

Bilingual English/Spanish

Communication

Education

Bachelor's degree in Business Administration or related field

MBA preferred

Tools

Synapse WMS

Microsoft Office

Job description

Who We Are

Barrett Distribution Centers is a leader in providing customized third-party logistics, omni-channel distribution, and direct-to-consumer fulfillment services for customers in a variety of industries. More than anything else, we’re a trusted consultant to our customers, working tirelessly to find solutions to their business challenges.

Here at Barrett, we’re looking for smart, hard-working top performers who are interested in joining a fantastic team within a fast-growing company. If this sounds like you and you’re looking for a new home that rewards excellent work, effort, and collaboration, Barrett is the place for you!

The Position

The Director of Operations, reporting to the Regional VP of Operations, provides strategic and operational leadership for assigned facilities. This role owns P&L, safety, and service performance across assigned sites, directly leading General Managers to drive consistent execution, continuous improvement, and cost-effective operations that support the organization's current and future growth.

This position works on-site Monday through Friday, from 8am-5pm.

The compensation range for this position is $210K-$225K/year, depending on experience.

How You'll Make An Impact

• Own strategic, operational, and full P&L accountability for assigned facilities, aligning site execution with company growth/service goals and delivering budget, cost, and margin targets with General Managers
• Lead, coach, and manage performance of General Managers, ensuring consistent execution of operational standards, safety programs, and company policy
• Establish and monitor KPIs/SLAs (OTIF, cost per unit, labor productivity, safety incident rate), reporting performance and improvement plans to the RVP of Operations
• Standardize processes, systems, and best practices across facilities to reduce variability and support scalable growth; champion WMS, TMS, and other operational technology for visibility and decision-making
• Serve as primary escalation point for client/operational issues, protecting customer relationships, and partner cross-functionally (Strategic Account Management, Business Process Optimization, Customer Service, Finance, HR) to align operations with account and organizational goals
• Own safety performance and culture, ensuring OSHA/MSDS compliance and adherence to Barrett's safety, security, and sanitation programs; lead Lean/Six Sigma continuous improvement initiatives
• Attract, develop, and retain high-performing facility leadership (building bench strength/succession plans); conduct regular site visits and operational reviews to close performance, safety, and compliance gaps
• Cascade communications between leadership and staff, champion the GGOB program (targets, results, mini games), represent multi-site performance to senior leadership/customers, and perform other related duties as assigned

Qualifications

• Bachelor's degree in Business Administration, Supply Chain, Logistics, Engineering, or other industry-related field required; MBA preferred.
• Lean Six Sigma certification preferred.
• A minimum of 8-10 years of progressive operations, supply chain, or logistics leadership experience required, including demonstrated success leading multi-site operations.
• Experience in 3PL, large-scale fulfillment, or distribution strongly preferred.
• Proven track record owning multi-site P&L in excess of $20M.
• Demonstrated experience establishing and managing KPIs and SLAs (e.g., OTIF, cost per unit, safety incident rate, labor productivity) across multiple locations.
• Proficient with all Microsoft applications; working knowledge of WMS, TMS, and ERP platforms required. Previous experience with Synapse WMS preferred.
• Ability to read, write, and communicate effectively in English (Bilingual Spanish/English skills preferred).
• Strong executive presentation and communication skills, with the ability to represent facility and multi-site performance to senior leadership and customers.
• Must demonstrate a high level of interpersonal and communication skills with the ability to work well under pressure and problem solve across a variety of business processes.
• Proven experience engaging clients through professional investigative techniques to understand the client’s needs, discover new opportunities and overcome challenges.
• Able to balance competing priorities, complex situations, and tight deadlines.
• Strong emphasis on organizational skills and attention to detail.

The above statements are intended to describe the general nature and level of work performed by employees assigned to this classification. They are not to be construed as an exhaustive list of all job duties performed by the personnel so classified.

Barrett Distribution Centers is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, retaliation, national origin, ancestry, sexual orientation, gender, gender identity/expression, mental or physical disability, genetic information, choice of health insurance, marital status, age, veteran status or any other basis protected by law.