Strategic Account Executive (HCM / HR Solutions)

Distro; United States; On-site; USD 100,000 - 120,000; Full time

Benefits offered by this job

Medical Insurance

Dental Coverage

401(k) plan with company contribution

Generous PTO

Job summary

Roman Health Pharmacy LLC is seeking a Strategic Account Executive in the United States to enhance client relationships and drive business growth. The role demands a proactive approach in managing strategic accounts and aligning HCM strategies with client needs.

The ideal candidate will have over 7 years of experience in account management and a strong knowledge of HR and payroll. The position offers competitive compensation and a robust benefits package designed to support your health and well-being.

Qualifications

• 7+ years of experience in strategic account management or client relationship management.
• Strong knowledge of HR, Payroll, and Compliance within the HCM environment.
• Ability to manage multiple priorities and achieve results.

Responsibilities

• Serve as the primary point of contact for key accounts.
• Build strong relationships with executive stakeholders.
• Manage and develop HCM strategy for clients.

Skills

Client relationship management

Strategic account management

Communication skills

HR and Payroll knowledge

Project management

Education

Bachelor’s degree in business or related field

MBA preferred

Job description

AlphaStaffHCM is seeking a Strategic Account Executive to drive strategic account management for their assigned book of clients. This role serves as the primary point of contact for key accounts, driving alignment of HCM strategy, enterprise growth initiatives, and business expansion efforts. This role demands a hands‑on, focused approach, working directly with clients to address complex business and operational challenges, co‑creating solutions with internal and external stakeholders, and demonstrating leadership through proactive ownership of each client relationship to drive measurable outcomes.

Salary range: $100,000 - $120,000.

Responsibilities:

• Serve as the strategic point of contact for Top 50/assigned accounts, building strong relationships with executive stakeholders and high‑level decision‑makers.
• Own relationship with the client’s senior and executive leadership – owning ongoing meeting cadence.
• Manage HCM strategy development, ensuring solutions support workforce planning.
• Work side‑by‑side with clients and internal SME teams to develop actionable strategies with measurable outcomes.
• Engage internal SME teams to deliver specialized HCM solutions, ensuring timely, accurate, and proactive responses, implementations, and outcomes.
• Track and document all open key client and internal action items through resolution, ensuring accountability and follow‑through.
• Act as an escalation point to Top 75 clients to identify opportunities to optimize clients’ talent, services, workflows, and build credibility when delivering solutions and guidance.
• Translate key client needs and challenges into strategic project plans aligned to the client’s goals and priorities.
• Maintain key client roadmaps to track initiatives, milestones, and outcomes.
• Help identify key attrition indicators and minimize retention risks.
• Document client interactions by preparing detailed recaps and key takeaways and following up with clients and internal stakeholders as needed.
• Identify and communicate client trends, risks, hot topics, and opportunities with SLT/ELT.
• Provide strategic guidance, including Payroll, Benefits, Tax, WC, Compliance, Unemployment, and other foundational areas relevant to the book of business.
• Proactively identify client/internal gaps or risks before they become actual issues.
• Engage in business reviews and own post‑meeting tracking progress against business and people goals.
• Recognize and pursue upselling opportunities for all products by aligning solutions to client needs.
• Facilitate regular executive‑level interactions to evaluate HCM initiatives, address challenges, and refine strategic approaches.

Success Metrics:

• Client satisfaction & retention, driven by hands‑on involvement and proactive solutioning.
• Impact of rescoping efforts aligning services with clients’ evolving business priorities.
• Revenue generation by solutioning through HCM services.
• Demonstrated account ownership, ensuring seamless execution and measurable HR impact.
• Proactive executive engagement to build strong relationships and drive long‑term success.

Qualifications:

• Bachelor’s degree in business, Human Resources, or related field; MBA preferred.
• 7+ years of experience in strategic account management, client relationship management, or HCM services.
• Strong knowledge of operations, HR, Payroll, Benefits, and Compliance within a PEO or HCM environment.
• Proven ability to influence executive stakeholders and drive strategic initiatives.
• Client relationship building with key stakeholders and executives.
• Exceptional communication, presentation, and interpersonal skills.
• Ability to manage multiple priorities, meet deadlines, and achieve results.
• Vast knowledge of technology programs, tools, and basic key functionalities.
• Strong expertise in key HR areas such as training and development, compensation, and performance management.

Work Environment:

This position is primarily office‑based, with work performed on a computer in either a corporate office or a remote home office setting. The role may require using telephones, participating in virtual or in‑person meetings, attending company events, and completing training sessions. The environment is designed to be accessible and inclusive, and reasonable accommodations will be provided as needed to support individuals with disabilities.

What We Offer:

We are proud to provide a comprehensive and competitive total rewards package designed to support your health, financial security, and overall well‑being.

Competitive Compensation

Salary package aligned with experience and market standards.

Robust Benefits Package

• Medical Insurance: more than 80% employer‑covered for employees and approximately 56–66% employer‑covered for dependents (varies by United Healthcare plan).
• Dental & Vision Coverage.
• Long‑Term Disability: 100% employer‑paid.
• Supplemental Insurance Options.
• HSA & FSA Eligibility, including a $1,000 employer HSA contribution for eligible plans.
• Pet Insurance.
• Legal Discount Plan.

Retirement Benefits

401(k) plan with company contribution.

Wellness & Work‑Life Support

• Year‑round wellness event calendar.
• Wellness challenges.
• Employee Assistance Program (EAP) for confidential support.
• Employee discount program.
• A culture that encourages balance and personal wellness.

Paid Time Off

• Generous PTO.
• Paid holidays.
• Floating holiday.
• Volunteer time off, empowering you to give back.