HR Business Partner - MGD SVC - GA

Namely; Duluth (GA); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Health Insurance

401(k) with company match

Paid Time Off

Employee Assistance Program (EAP)

Job summary

Namely is seeking an HR Business Partner in Duluth, GA, responsible for delivering tailored HR solutions that enhance client retention and compliance. This role involves consulting with clients, managing employee relations, and ensuring adherence to HR best practices.

The ideal candidate will possess a Bachelor's degree in Human Resources or Business Administration, have 2-4 years of HR experience, and ideally hold relevant certifications. Benefits include health insurance, 401(k) with match, and paid time off.

Qualifications

• 2-4 years of HR experience required.
• Bilingual capabilities (English/Spanish) preferred.
• PHR, SPHR, SHRM-CP or SHRM-SCP certification preferred.

Responsibilities

• Deliver customized HR solutions to clients.
• Manage and resolve employee relations issues.
• Document all client interactions in HRIS.

Skills

Organizational skills

HR best practices knowledge

Communication skills

Customer service skills

Education

Bachelor’s degree in Human Resources or Business Administration

Tools

Microsoft Office Suite

HRIS and Payroll Platforms

Job description

Position Summary

The HR Business Partner is responsible for the delivery of customized service solutions that positively impact the client’s business, resulting in client retention and growth. This role completes client relations functions for the organization and proactively consults and regularly follows up with clients to develop, implement and monitor Human Resources related deliverables, which includes identifying legal requirements affecting Human Resources functions and ensuring client policies, procedures and actions are in compliance.

Essential Duties and Responsibilities

• Work with targeted HR‑centric clients delivering defined HR services as per the global service model (GSM).
• Interact with clients to gain knowledge of their business model and drivers, HR practices, goals and objectives.
• Provide customized solutions based on internal standards and HR best practices, prompt issue resolution, timely follow‑up and proactive recommendations that enhance communication, productivity, organizational culture and work practices and reduce liability.
• Develop solutions including handbooks, job descriptions, performance evaluation systems, compensation plans and hiring/onboarding processes.
• Identify legal and regulatory compliance concerns, partner with clients to conduct employee coaching, counseling, reductions in force, off‑boarding strategy, and act as point of communication between affected employee and client.
• Recommend training through HR Compliance platform to improve business operations and minimize liability.
• Document all client‑related interactions timely in the HRIS.
• Manage and resolve complex employee relations issues and investigations.
• Work with HR Manager and Regional AVP to provide results of completed effective, thorough and objective investigations.
• Escalate complex client issues and follow through to resolution with appropriate communication to all involved parties.
• Submit subpoenas/claims within the given deadline.
• Act as liaison between client and internal operations to maintain a positive working relationship with assigned book of clients.
• Run point on client retention processes to retain at‑risk relationships.
• Work with internal teams, client and agent to achieve a high rate of client retention.
• User set‑up and training of client‑facing web‑based payroll and custom reporting software.
• Facilitate solutions proactively as challenges arise.
• Maintain open communication with clients and necessary internal teams.
• Assist in tracking and completion of team projects and initiatives.
• Review weekly and monthly reports to support client retention and analyze trends.
• Track client repricing requests and ensure timely responses.
• Analyze data and review procedures and policies to answer client questions.
• File and maintain client records.
• Coordinate resolution of client issues.
• Oversee operational structural needs of the client to ensure data integrity.
• Nurture relationships with business owners, client contacts, marketing agents and internal staff and departments.
• Monitor company performance against service level agreements and flag potential issues.
• Assist with execution of service plans, evaluate progress of activities and service requests.
• Collaborate with internal departments to ensure seamless service delivery.
• Collect and distribute voice of customer feedback to appropriate internal departments.
• Build cross‑functional partnerships to address issues and manage escalations; leverage internal relationships to identify opportunities, trends, and process improvements.
• Manage client expectations in a fast‑paced environment.
• Introduce and drive adoption of new products and services to client.
• Announce to clients changes in compliance using various communication formats.
• Act as part of a team to continually develop and create improved processes and procedures.
• Perform annual deliverables client reviews.
• Process and prepare memos, correspondence or other documents.
• Schedule appointments and maintain appointment calendars.
• Attend webinars, seminars and other trainings to stay up to date on laws and best practices.
• Travel (local or long‑distance) may be required to meet clients face‑to‑face or via telephone as needed.
• Special projects and other duties as assigned by supervisor.

Knowledge, Skills and Abilities

• Excellent organizational and time‑management skills; personable, well‑spoken, and technical skills necessary.
• Demonstrated knowledge and experience in HR best practices with emphasis on employee relations and related federal, state, and local laws and regulations.
• Working knowledge of multiple HR disciplines including employee relations, organizational diagnosis, performance management, recruitment, compensation and benefits.
• Strong verbal and written communication skills and interpersonal effectiveness at all levels and across cultures.
• Excellent internal and external customer service skills.
• Adheres to KPIs and SOPs according to established guidelines.
• Ability to apply change‑management initiatives to assist in business transformation.
• Use logic and reasoning to make immediate decisions under pressure or tight deadlines.
• Make proper judgment calls when presented with situations/problems.
• Strong sense of business ethics and discretion with confidential information.
• Effectively manage multiple projects and attend to daily account and HR matters while maintaining focus and follow‑through until resolved and delivering results as committed.
• Recommend solutions to resolve escalations with consistent judgment aligned with standards, policies, procedures, regulations and/or government law.
• Outstanding business acumen with the ability to understand and operate from the perspective of the business owner.
• Proficiency in conducting root‑cause analysis and strong problem‑solving and decision‑making skills.
• Research and analyze various types of data.
• Prioritize and efficiently execute a high volume and broad scope of tasks within tight deadlines, competing demands, and the changing work environment.

Bilingual Capabilities (English/Spanish) Are Preferred

Education & Experience

• Bachelor’s degree in Human Resources, Business Administration or a related field or equivalent work experience.
• Two (2) to four (4) years of HR experience.
• Proficiency with Microsoft Office (Excel, Word, PowerPoint, Teams) and ability to learn other applications as needed.

Experience With Various HRIS and Payroll Platforms Preferred. PRISM and PEO experience preferred.Required Licenses and/or Certifications: PHR, SPHR, SHRM‑CP or SHRM‑SCP certification preferred.

Physical, Mental, and Communication Demands

Physical demands are primarily sedentary, occasional movement within the office, and minimal lifting. Mental demands include cognitive focus, decision‑making, problem‑solving, adaptability, confidentiality management, and emotional resilience. Communication demands involve frequent verbal and written communication with clients and internal teams and documentation of client interactions.

Environmental Conditions

This position is performed in a professional office environment with standard computer and office equipment usage. The work setting is climate‑controlled with typical office lighting and low to moderate noise levels. The role involves extended screen time, in‑person collaboration, meetings, and occasional standing or walking during client visits and events.

Disclaimer

This job description in no way states or implies that these are the only duties to be performed by the employee filling this position. The employee will be required to follow any other job‑related instructions and to perform any other job‑related duties requested by management. Management has the right to add to, revise, or delete information in this job description. Reasonable accommodation will be made to enable qualified individuals with disabilities to perform the essential functions of this position.

Benefits

• Health Insurance: Medical, dental, and vision coverage
• Retirement Plan: 401(k) with company match
• Paid Time Off: PTO, Holidays, Parental leave and Sick Leave provided as required by applicable state law
• Other Benefits: Life insurance, short‑term and long‑term disability, employee assistance program (EAP), flexible spending account (FSA), health savings account (HSA), identity theft protection, critical illness, accident, cancer, hospital protection, legal and pet insurance.