Senior HR Specialist

SupportFinity™; Independence Township (OH); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Discretionary Bonus

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Health Savings Account

Paid Maternity Leave

Paid Parental Leave

Tuition Reimbursement

Job summary

SupportFinity™ in Independence Township is seeking a Sr. HR Specialist to provide high-volume operational and administrative support throughout the employee lifecycle. The role requires close partnerships with HR teams to ensure accurate data and compliance.

Ideal candidates will have a Bachelor's degree in human resources or relevant field and at least 3 years of HR experience. The position offers a dynamic work environment and comprehensive benefits.

Qualifications

• Minimum of 3 years of HR experience as a generalist or operations support.
• Experience managing HR programs or employee lifecycle initiatives.
• PHR or SHRM-CP certification preferred.

Responsibilities

• Coordinate onboarding and offboarding activities.
• Process and maintain employee data changes accurately.
• Support HR leadership with HR initiatives and special projects.

Skills

Interpersonal skills

Organizational skills

Problem-solving

Confidentiality

Education

Bachelor’s degree in human resources, Business Administration, or relevant field

Tools

ADP WFN

Microsoft Office

Job description

The Sr. HR Specialist provides high-volume operational and administrative support across the employee lifecycle. Partnering closely with HR Business Partners, Recruiting, and HR Operations, this role ensures accurate HR data, compliant processes, and a consistent, positive employee experience. Reporting to the HR Manager, this position is a key operational contributor within a collaborative, integrated HR team.

Major Duties and Responsibilities

Employee Lifecycle Programs

• Coordinate onboarding and offboarding activities, including pre‑employment processes and paperwork.
• Organize, schedule, and support onboarding communications and new‑hire orientation sessions covering culture, policies, benefits, and training requirements.
• Track onboarding checklists and ensure new hires have the tools and resources needed for success.
• Manage and administer 30/60/90‑day new hire surveys, ensuring timely completion; summarize feedback and report insights and trends.
• Coordinate exit interview process, including scheduling and documentation; track and summarize exit interview feedback and employee trends for periodic review.
• Track and analyze exit trends and turnover data, providing insights to HR leadership and business leaders to inform retention strategies.

HR Operations & Systems Administration

• Process and maintain employee position and data changes in ADP TotalSource with a high degree of accuracy and timeliness.
• Prepare HR communications, manage confidential documentation, and schedule HR‑related meetings as required.
• Maintain accurate organizational charts aligned with approved changes.
• Partner with HR Operations to resolve routine data updates and system corrections.
• Execute employee actions including compensation and leadership changes, and special pay requests in ADP TotalSource.
• Compile and prepare standard HR reports to support workforce planning and HR initiatives.

Intern Program Management

• Coordinate MAI’s Internship Program, including onboarding, program scheduling, and intern engagement activities.
• Partner with hiring managers and HR leadership to ensure a consistent and positive experience.
• Track program outcomes and provide feedback to improve future intern program cycles.
• Serve as the primary HR contact for interns throughout the program.

Talent & Recruitment Support

• Provide administrative HR support during acquisitions, including offer letter preparation, background screening, and documentation collection.
• Assist with integration activities related to employee records, policies, and communications.
• Respond to candidate inquiries related to compensation and benefits.
• Ensure all offer documentation is accurate, compliant, and securely maintained.

HR Business Partner Support & Collaboration

• Support HR leadership and HRBPs with HR initiatives and special projects.
• Support execution of HR programs and initiatives such as performance cycles, goal setting, recognition, and career development.
• Serve as a first point of contact for employee HR inquiries, escalating issues as appropriate; manage the HR email inbox.
• Assist with employee education on HR programs, policies, and practices.
• Maintain strict confidentiality and sound judgment when handling sensitive matters.
• Identify opportunities to improve HR processes and recommend efficiencies.

Experience / Credentials

• Bachelor’s degree in human resources, Business Administration, or another relevant field.
• Minimum of 3 years of HR experience as a generalist, operations, recruiting, or HR program support.
• Experience managing HR programs, surveys, or employee lifecycle initiatives.
• PHR or SHRM‑CP certification preferred; willingness to obtain certification strongly encouraged.
• Proficient with HRIS systems; ADP WFN experience preferred.
• Proficient in Microsoft Office (Word, Excel, PowerPoint).

Competencies

• Thrives in a fast‑paced, dynamic, and team‑oriented environment, adapting effectively as roles and responsibilities evolve with the introduction of new processes and procedures.
• Maintains absolute confidentiality of employee information and safeguards employee, client and firm data; maintains high ethical standard in all practices.
• Comprehensive knowledge of all HR functions, along with experience in HR policies, procedures, metrics, regulations, and compliance; working knowledge of HR best practices and employment laws.
• Demonstrated strong interpersonal skills; collaborates effectively with diverse teams and individuals, including executives, managers, employees, candidates, and vendors, to resolve conflicts.
• Strong organizational and project coordination skills; highly organized, detail‑oriented, able to handle multiple tasks, meet deadlines, and work under pressure.
• Excellent oral and written communication skills.
• Demonstrated problem solving and analytical abilities, with a focus on analyzing and managing data and information.
• Professional and positive demeanor, superb work ethic, high level of personal ethics and integrity.

Featured Benefits

• Discretionary Bonus
• Medical Insurance
• Dental Insurance
• Vision Insurance
• 401(k)
• Health Savings Account
• Paid Maternity Leave
• Paid Parental Leave
• Tuition Reimbursement