Benefits Administrator Remote
AlphaStaffHCM
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Benefits offered by this job
Job summary
AlphaStaffHCM is seeking an Employee Benefits Administrator to oversee the strategic administration, analysis, and consultative support of employee benefit programs for assigned strategic accounts.
This role serves as a trusted resource to employees, vendors, and internal stakeholders by interpreting benefit provisions, evaluating complex issues, and recommending solutions that support compliant administration, effective service delivery, and client objectives.
Qualifications
- Associate degree or 3+ years combined work experience and education.
- Solid understanding of employee benefits programs and applicable regulations.
- Strong attention to detail with proven ability to manage multiple priorities.
- Excellent written and verbal communication skills.
- Active 2-15 life and health license (or obtain within 1 year).
- Proficient in Microsoft Office with advanced knowledge of Excel/VLOOKUP
- Ability to multitask and be highly organized with strong communication skills.
- Experience with HRIS and benefits administration platforms.
- Client-facing or consultative experience, preferably supporting complex accounts, benefits strategy, or issue resolution.
Responsibilities
- Oversee and evaluate the administration of employee benefit programs, including medical, dental, vision, life, disability, retirement plans, COBRA, and voluntary benefits, to ensure alignment with plan provisions, account needs, and business objectives.
- Review complex enrollment, termination, qualifying life event, and eligibility matters; interpret applicable plan rules; determine appropriate actions; and resolve exceptions in accordance with established guidelines.
- Analyze benefits data and system activity to identify trends, discrepancies, and areas of risk, and recommend corrective actions or process improvements to maintain data integrity.
- Serve as a lead resource for complex employee and client benefit inquiries, providing consultative guidance, interpreting plan provisions, and resolving issues with professionalism and confidentiality.
- Advise employees and stakeholders on benefit options, coverage implications, and enrollment requirements through clear written communication and individualized consultative support.
- Lead or support open enrollment strategy, implementation planning, stakeholder communications, and issue resolution for assigned accounts.
Skills
Education
Tools
Job description
AlphaStaffHCM is seeking an Employee Benefits Administrator responsible for the strategic administration, analysis, and consultative support of employee benefit programs for assigned strategic accounts. This role serves as a trusted resource to employees, vendors, and internal stakeholders by interpreting benefit provisions, evaluating complex issues, and recommending solutions that support compliant administration, effective service delivery, and client objectives. The position manages a portfolio of strategic accounts, exercises sound judgment on significant matters, and provides guidance that influences account outcomes, operational effectiveness, and regulatory alignment. The Employee Benefits Administrator plays a critical role in advancing employee experience and business objectives through clear communication, thoughtful issue resolution, and informed benefits recommendations.
65 - 75K
- Oversee and evaluate the administration of employee benefit programs, including medical, dental, vision, life, disability, retirement plans, COBRA, and voluntary benefits, to ensure alignment with plan provisions, account needs, and business objectives.
- Review complex enrollment, termination, qualifying life event, and eligibility matters; interpret applicable plan rules; determine appropriate actions; and resolve exceptions in accordance with established guidelines.
- Analyze benefits data and system activity to identify trends, discrepancies, and areas of risk, and recommend corrective actions or process improvements to maintain data integrity.
- Serve as a lead resource for complex employee and client benefit inquiries, providing consultative guidance, interpreting plan provisions, and resolving issues with professionalism and confidentiality.
- Advise employees and stakeholders on benefit options, coverage implications, and enrollment requirements through clear written communication and individualized consultative support.
- Lead or support open enrollment strategy, implementation planning, stakeholder communications, and issue resolution for assigned accounts.
- Manage relationships among employees, internal teams, and benefit carriers or vendors to resolve escalated matters, clarify requirements, and support service outcomes for assigned accounts.
- Investigate claims and eligibility issues, assess root causes, determine appropriate resolution paths, and elevate matters with recommendations when needed.
- Review carrier submissions and invoicing reconciliations to identify exceptions, mitigate risk, and recommend corrective action to support accurate plan administration.
- Interpret and apply federal, state, and local benefit-related regulations, including ERISA, COBRA, HIPAA, and ACA, to support compliant administration and advise stakeholders on requirements affecting assigned accounts.
- Review ACA reporting requirements and related documentation, identify compliance issues, and recommend actions to improve accuracy and reduce risk.
- Review and maintain benefit plan documentation, summaries, and internal policies to ensure consistency, completeness, and alignment with regulatory and business requirements.
- Contribute to benefits plan renewals, benchmarking, and vendor evaluations by analyzing options, identifying impacts, and providing recommendations for assigned accounts.
- Partner with HR, Payroll, and Finance to ensure alignment across systems and processes.
- Manage a designated portfolio of strategic accounts, serving as the lead benefits resource for complex client and employee matters.
- Exercise discretion and independent judgment in evaluating benefit administration issues, interpreting plan provisions, determining appropriate courses of action, and escalating exceptions when warranted.
- Analyze trends, service issues, and account needs to recommend process improvements, service strategies, and operational solutions that affect business outcomes.
- Provide guidance and recommendations to leadership, clients, and internal stakeholders on benefit-related matters, compliance considerations, and service delivery for assigned accounts.
- Associate degree or 3+ years combined work experience and education.
- Solid understanding of employee benefits programs and applicable regulations.
- Strong attention to detail with proven ability to manage multiple priorities.
- Excellent written and verbal communication skills.
- Have an active 2-15 life and health license (or obtain within 1 year).
- Proficient in Microsoft Office with advanced knowledge of Excel/VLOOKUP
- Ability to multitask and be highly organized with strong communication skills.
- Experience with HRIS and benefits administration platforms.
- Client-facing or consultative experience, preferably supporting complex accounts, benefits strategy, or issue resolution.
- Analytical Judgment: Evaluates complex benefits issues, identifies implications, and recommends appropriate courses of action.
- Client & Stakeholder Consultation: Provides timely, professional, and solutions‑oriented guidance to clients and internal partners.
- Priority Management: Effectively manages competing demands across multiple strategic accounts in a deadline‑driven environment.
- Technical & Systems Acumen: Uses HRIS, benefits platforms, and reporting tools to assess issues, identify trends, and support decision‑making.
- Problem‑Solving: Identifies issues proactively and resolves them efficiently with minimal supervision.
- Communication Skills: Communicates complex information clearly and professionally, both verbally and in writing.
- Collaboration: Works effectively with cross‑functional teams, including Payroll, HR, IT, and Client Technology.
This position is primarily office-based, with work performed on a computer in either a corporate office or a remote home office setting. The role may require using telephones, participating in virtual or in‑person meetings, attending company events, and completing training sessions. The environment is designed to be accessible and inclusive, and reasonable accommodations will be provided as needed to support individuals with disabilities.
- Salary package aligned with experience and market standards.
- Medical Insurance: More than 80% employer‑covered for employees and approximately 56–66% employer‑covered for dependents (varies by United Healthcare plan).
- Dental & Vision Coverage
- Long‑Term Disability: 100% employer‑paid
- Supplemental Insurance Options
- HSA & FSA Eligibility:
- Includes a $1,000 employer HSA contribution for eligible plans
- Pet Insurance
- Legal Discount Plan
- And more
- 401(k) plan with company contribution
- A year‑round wellness event calendar
- Wellness challenges
- Employee Assistance Program (EAP) for confidential support
- Employee discount program
- A culture that encourages balance and personal wellness
- Generous PTO
- Paid holidays
- Floating holiday
- Volunteer time off, empowering you to give back
Since 1997, AlphaStaffHCM has delivered HR outsourcing solutions to thousands of small and medium-sized businesses across the country, as well as some large organizations. AlphaStaffHCM is majority-owned by its management team, giving it the freedom to invest in its employees and client relationships to drive long-term value. With a dynamic, adaptable approach, we continually find the best solutions to meet our clients’ needs. We help our clients improve talent management, compliance, employee benefits, and HR technology by creating tailored solutions. Our experienced leadership team comprises thought leaders in the human capital management and insurance sectors. We are constantly looking for “athletes” – driven and passionate individuals, to join our dynamic team. Our company culture emphasizes diversity and a collaborative environment where everyone’s opinion is valued. As a team, we have one mission: to create Raving Fans with every interaction as we help our clients solve day‑to‑day human capital challenges better, faster, and smarter.
AlphaStaff, Inc. is an Equal Employment Opportunity (EEO) employer and does not discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), past or present military service, disability, genetic information, or any other basis protected by applicable federal, state, or local laws. AlphaStaff, Inc. also prohibits harassment of applicants or employees based on any of these protected categories. To help ensure a safe, healthy, and productive work environment for our employees and others, to protect company property, and to ensure efficient operations, AlphaStaff, Inc. has adopted a policy of maintaining a workplace free of drugs and alcohol. Employees and applicants may be requested to submit to drug and alcohol testing in accordance with applicable law. AlphaStaff, Inc. complies with the Family and Medical Leave Act (FMLA) and provides eligible employees with leave as required by law. AlphaStaff, Inc. also adheres to the Employee Polygraph Protection Act (EPPA), which prohibits polygraph or lie detector testing of employees except where permitted by law. This job posting is a corporate role within AlphaStaff’s internal team and is not associated with client-facing staffing services but is intended for hiring within our internal operations.
CCPA Notice can be found at: https://www.alphastaff.com/privacy-notice-to-california-job-applicants/
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