Strategic Account Executive — Expansion & Retention

Encore Fire Protection; Williston, Northern (VT, KY); Hybrid; USD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive Salary

401(k) match

Health insurance

Flexible dress code

Career growth

Job summary

Encore Fire Protection, based in Williston, VT, seeks an Account Executive to expand existing customer relationships and drive renewals and upsell opportunities. You’ll manage a defined book of business, coordinate with service teams, and ensure commitments are delivered.

You’ll leverage HubSpot and common sales tools to track activity, renewals, and pipeline; a bachelor’s in business or related field and 3–5 years of experience are preferred for success in our fast-growing environment.

Qualifications

• Three to five years of professional experience in sales, account management, customer success, or related service-based roles.
• Excellent communication skills, including clear verbal and written communication with internal teams and customers.
• Comfort with Excel and PowerPoint, or Google Sheets and Slides to track activity and support proposals.
• Strong organization with the ability to manage multiple accounts, renewals, and follow-ups.
• Bachelor's degree in business, marketing, communications, or a related field.

Responsibilities

• Manage a defined book of existing customers with expansion, retention, and referrals.
• Identify upsell and cross-sell opportunities across systems, locations, and services.
• Own the renewal process, tracking contract terms and dates, and engage customers early.
• Source and track public and private bid opportunities tied to accounts.
• Act as a trusted advisor and primary point of contact for customers on fire protection questions.
• Collaborate with service, installation, and operations teams to ensure a smooth customer experience.
• Build, review, and coordinate proposals and supporting documents with internal teams.
• Maintain organized activities, pipelines, renewals, and follow-ups in HubSpot.

Skills

Sales experience

Account management

Customer success

Communication skills

CRM software

Education

Bachelor's degree in business, marketing, or communications

Tools

HubSpot CRM

Excel

PowerPoint

Google Sheets

Job description

Encore Fire Protection, based in Williston, VT, seeks an Account Executive to expand existing customer relationships and drive renewals and upsell opportunities. You’ll manage a defined book of business, coordinate with service teams, and ensure commitments are delivered.

You’ll leverage HubSpot and common sales tools to track activity, renewals, and pipeline; a bachelor’s in business or related field and 3–5 years of experience are preferred for success in our fast-growing environment.