Strategic Account Director — Growth & Client Success

Cushman & Wakefield; Roseland (NJ); On-site; USD 213,000 - 250,000; Full time

Job summary

Cushman & Wakefield seeks an Account Director to manage key client relationships and lead a multi-service line team across Global Occupier Services. You will drive service delivery, financial performance and growth across assigned accounts in a regional scope.

Responsibilities include aligning real estate strategies with client goals, governance, and talent development, while collaborating with Finance, HR, Sourcing, Legal and Operations to ensure top-tier results.

Qualifications

• Minimum of 7 years at management level or equivalent.
• Experience leading and managing teams and handling client relationships.
• Experience with client, P&L and contract management.
• Experience managing integrated services including IFM, PDS, TM, PA for retail portfolios.
• Ability to drive new site growth.

Responsibilities

• Understand the client’s business goals and align real estate services accordingly.
• Implement vision, strategy and metrics for applicable service lines.
• Develop and maintain strong client relationships.
• Manage account governance processes.
• Lead services to meet client retail site growth goals.
• Identify opportunities to enhance service solutions and capabilities.
• Assist with risk mitigation and dispute resolution for client and Cushman & Wakefield.
• Develop account talent in partnership with HR, including DEI and performance reviews.
• Support collaboration across Finance, HR, Sourcing, Legal, Operations, etc.
• Develop and maintain account P&L and drive profitability.
• Contribute to cross-selling and contract expansion with clients.
• Ensure analytics and evidence-based decision making.

Skills

Leadership

Client Relationship Management

Technical Skills

Organization Design & Management

Communication

Matrix Organization

Presentation Skills

Business Acumen

Retail Portfolio Knowledge

Education

Bachelor's degree

Master’s degree / MBA

Job description

Cushman & Wakefield seeks an Account Director to manage key client relationships and lead a multi-service line team across Global Occupier Services. You will drive service delivery, financial performance and growth across assigned accounts in a regional scope.

Responsibilities include aligning real estate strategies with client goals, governance, and talent development, while collaborating with Finance, HR, Sourcing, Legal and Operations to ensure top-tier results.