Account Director

cw; Charlotte (NC); On-site; USD 120,000 - 160,000; Full time

Job summary

Cushman & Wakefield is seeking an Account Director to lead the strategic, operational, financial, commercial, and relationship performance for one or more complex client accounts within Global Occupier Services. This role serves as the primary integrator across the client, C&W service lines, and enterprise partners.

The Account Director translates the client's priorities into an integrated real estate and workplace strategy, establishes the governance and operating model required for consistent

Qualifications

• Executive sponsor and trusted advisor to senior client stakeholders.
• Translate client objectives into an integrated account vision, multi-year strategy, and measurable performance commitments.
• Own end-to-end account performance across service lines, geographies, and client stakeholders.

Responsibilities

• Provide executive leadership across one or more integrated service lines, geographies, business units, and client stakeholder groups.
• Own account revenue, profitability, forecasting, budgeting, and overall P&L performance.
• Establish and lead governance frameworks with executive steering committees and reviews.
• Lead contract renewals, expansions, and pricing strategies in partnership with Finance and Legal.
• Identify growth opportunities and drive organic expansion within the client relationship.

Skills

Executive leadership

Strategic thinking

Client relationship management

Financial acumen

Job description

Job Title

Account Director

Job Description Summary

The Account Director is the executive account leader responsible for the strategic, operational, financial, commercial, and relationship performance of one or more complex client accounts within Cushman & Wakefield Global Occupier Services. This role serves as the primary integrator across the client, C&W service lines, and enterprise partners.

The Account Director translates the client's business priorities into an integrated real estate and workplace strategy, establishes the governance and operating model required for consistent execution, and ensures measurable business outcomes. The position is accountable for client satisfaction, service excellence, profitability, contract compliance, talent leadership, risk management, transformation, renewals, and organic growth. The role typically oversees a strategic account or portfolio with annual revenue exceeding $5 million, subject to account complexity and organizational design.

Scope of Leadership

• Provide executive leadership across one or more integrated service lines, geographies, business units, and client stakeholder groups.
• Lead large, multidisciplinary, and matrixed account teams, including resources who may not report directly to the position.
• Own end-to-end account performance, including service delivery, financial results, contract obligations, client experience, talent outcomes, risk, and growth.
• Operate as a strategic advisor to senior client leaders and as the senior C&W representative for the assigned relationship.

Potential Service Lines

• Integrated Facilities Management, including engineering, environmental health and safety, sustainability, workplace experience, and supply chain management
• Project and Development Services
• Transaction Management
• Space Management, Planning, and Occupancy
• Portfolio and Lease Administration
• Workplace and Portfolio Strategy
• Data, Analytics, Technology, and Performance Management

Essential Responsibilities

Executive Client Leadership and Strategy

• Serve as the executive sponsor and trusted advisor to senior client stakeholders, building durable relationships across corporate real estate, finance, procurement, risk, technology, operations, and business leadership.
• Maintain a thorough understanding of the client's enterprise strategy, operating model, culture, risk profile, financial objectives, and real estate priorities.
• Translate client objectives into an integrated account vision, multi-year strategy, annual account plan, and measurable performance commitments.
• Provide informed recommendations on portfolio optimization, workplace transformation, service delivery models, outsourcing, cost efficiency, and organizational effectiveness.
• Anticipate emerging needs and proactively bring the full C&W platform to address client priorities.

Service Delivery, Governance, and Transformation

• Establish and lead a disciplined governance framework, including executive steering committees, business reviews, operational reviews, risk reviews, and escalation protocols.
• Define and maintain service delivery standards, key performance indicators, service-level agreements, operating procedures, controls, and continuous improvement plans.
• Ensure consistent and integrated delivery across all contracted service lines, locations, partners, and geographies.
• Lead account mobilizations, transitions, stabilization efforts, organizational changes, technology implementations, and other transformation initiatives.
• Use quantitative and qualitative analytics to identify trends, improve outcomes, prioritize investment, and support evidence-based decisions.
• Champion innovation, standardization, automation, and best-practice adoption while ensuring solutions remain aligned with client requirements.

Financial and Commercial Performance

• Own account revenue, profitability, forecasting, budgeting, working capital, cost management, and overall P&L performance.
• Establish financial controls and operating rhythms that support accurate reporting, timely decision-making, and achievement of contractual and business commitments.
• Provide disciplined contract management, including interpretation of obligations, deliverable tracking, change control, pricing, scope management, and commercial issue resolution.
• Lead contract renewals, renegotiations, scope extensions, and pricing strategies in partnership with Finance, Legal, Procurement, and Client Solutions.
• Identify and execute organic growth opportunities that expand share of wallet, add service lines, and increase enterprise value for the client and C&W.

Risk, Compliance, and Operational Resilience

• Own the account risk framework and ensure timely identification, escalation, mitigation, and resolution of operational, contractual, financial, supplier, safety, technology, and reputational risks.
• Partner with the client and C&W risk, legal, compliance, information security, business continuity, and environmental health and safety teams to meet appl