Strategic Account Director – Experiential & Tech Growth

Hovercraft; United States; Hybrid; USD 150,000 - 160,000; Full time

Job summary

Hovercraft is seeking an Account Director to lead strategic client partnerships across experiential, technology, retail, content, and culture initiatives. You will build executive relationships, identify growth opportunities, and guide cross-functional teams to deliver exceptional work.

The role requires 8+ years in account management or client services within a leading agency, with the ability to travel to key meetings. Salary ranges and location details are provided by Hovercraft.

Qualifications

• 8+ years of experience in Account Management or Client Services within a leading experiential, creative, integrated, or innovation agency.
• Proven experience leading integrated brand programs from strategy through execution for enterprise-level clients.
• Ability to build trusted client relationships that lead to long-term partnerships and growth.
• Deep understanding of complex client organizations and navigating multiple stakeholders.
• Experience managing large-scale budgets, multi-disciplinary teams, and complex workstreams.
• Strong commercial instincts with experience supporting proposals, statements of work, and strategic account planning.
• Exceptional communication, presentation, and relationship-building skills for executive-level conversations.

Responsibilities

• Provide strategic and tactical leadership while building trusted relationships with all client stakeholders.
• Service more than one account at a time.
• Champion the client’s business objectives while ensuring creative excellence and flawless execution.
• Build trusted relationships with stakeholders at every level of client organizations, becoming a valued advisor beyond individual projects by anticipating client needs, identifying opportunities to deepen partnerships and proactively expanding Hovercraft's impact within existing accounts.
• Partner closely with Creative, Production, and Technology to strengthen the overall Client relationship, achieve tactical internal goals, and develop integrated solutions.
• Partner with the Production team and Creative leads to shape scopes of work, establish expectations, and educate clients on our process.
• Ensure pod financial health across projects by partnering with Production on budgets, staffing, forecasting, and resource planning.
• Co-lead project briefing with Creative Directors.
• Collaborate with Executive Leadership on account planning, organic growth opportunities, and strategic client initiatives and help scale the account discipline with a unique perspective on how Hovercraft can differentiate amongst the competition.
• Existing Business: Foster growth by identifying and assessing opportunities with existing client ecosystems.
• New Business: Support growth efforts with warm and cold outreach, participate in pitch material development with the sales & creative teams.
• Forecast and report on client programs: Track program performance and provide useful insights to leadership to support business operations and strategic planning.
• Proactively manage risk and client satisfaction: Identify issues, conflicts, or disruptions early and drive effective solutions that protect the client relationship and the work.
• Serve as the primary communication channel for realignment of scope, timing, budget and other client requests or actions that have the potential to impact Hovercraft's ability to execute a project or critical workstream.

Skills

Account Management

Client Services

Strategic Partnerships

Executive Relationships

Budgets & Forecasting

Cross-functional Collaboration

Job description

Hovercraft is seeking an Account Director to lead strategic client partnerships across experiential, technology, retail, content, and culture initiatives. You will build executive relationships, identify growth opportunities, and guide cross-functional teams to deliver exceptional work.

The role requires 8+ years in account management or client services within a leading agency, with the ability to travel to key meetings. Salary ranges and location details are provided by Hovercraft.