Strategic Account Director

Ladders; United States; Remote; USD 105,000 - 231,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

Paid time off

Retirement savings options

Wellness programs

Family well-being resources

Job summary

Ladders is seeking a Strategic Account Director to guide enterprise account strategy and lead a team focused on high-value client relationships and growth. You will partner closely with senior stakeholders to drive renewals, expansion, and disciplined execution across complex accounts.

This remote US-based role requires 10+ years in healthcare or client-facing roles, strong leadership, and fluency with digital tools and AI for business transformation.

Qualifications

• 10+ years in healthcare or client-facing roles.
• Proven leadership experience in coaching and performance management.
• Track record managing complex employer or health plan accounts.
• Strong ability to lead senior-level client discussions.
• Fluency in digital tools and AI for business transformation.
• Bachelor's degree or equivalent experience.

Responsibilities

• Lead and develop Account Executives and Strategic Account Executives.
• Establish strategic direction and operating expectations for account teams.
• Ensure a high-performance culture through feedback and development.
• Oversee large pharmacy benefit client relationships with a focus on judgment and balance.
• Drive revenue growth through effective renewal and expansion strategies.
• Analyze financial performance and evaluate opportunities using advanced analytics.
• Influence cross-functional teams to execute aligned client solutions.

Skills

Leadership experience

Strategic account management

Coaching and performance management

Senior stakeholder communication

AI tools for business transformation

Education

Bachelor's degree or equivalent experience

Job description

For our client, we are seeking a Strategic Account Director to join the team of a leader in the Healthcare space.

This role will guide enterprise account strategy and lead a team focused on high-value client relationships and growth. You will partner closely with senior stakeholders to drive renewals, expansion, and disciplined execution across complex accounts. The position also calls for strong financial judgment, coaching leadership, and cross-functional influence to support measurable client and business outcomes.

Location: Remote - US based candidates only, no visa sponsorship available

Compensation: $105,000 – $231,132 annually

Responsibilities

• Lead and develop Account Executives and Strategic Account Executives
• Establish strategic direction and operating expectations for account teams
• Ensure a high-performance culture through feedback and development
• Oversee large pharmacy benefit client relationships with a focus on judgment and balance
• Drive revenue growth through effective renewal and expansion strategies
• Analyze financial performance and evaluate opportunities using advanced analytics
• Influence cross-functional teams to execute aligned client solutions

Qualifications

• 10+ years in healthcare or client-facing roles
• Proven leadership experience in coaching and performance management
• Track record managing complex employer or health plan accounts
• Strong ability to lead senior-level client discussions
• Fluency in digital tools and AI for business transformation
• Bachelor's degree or equivalent experience

Benefits

• Comprehensive medical, dental, and vision coverage
• Paid time off for work-life balance
• Retirement savings options for financial security
• Wellness programs to support personal health
• Additional resources for family well-being

Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs.