Strategic Account Director

CVS Health; Georgia; Hybrid; USD 105,000 - 231,000; Full time

Job summary

CVS Health is seeking a Strategic Account Director to lead teams supporting large PBM clients, driving revenue growth and long-term partnerships. You will oversee senior-level engagements, balance client needs with enterprise priorities, and guide renewal strategies with data-driven insights.

The role requires strong executive presence, cross-functional leadership, and the ability to operate in a matrixed environment across the healthcare ecosystem. Remote/hybrid options available.

Qualifications

• Requires 10+ years in healthcare, account management, or related client‑facing roles.
• Proven experience leading large, complex employer or health plan accounts through teams.
• Demonstrated executive presence and strategic communication with senior stakeholders.
• Strong data and analytics use, including AI-enabled insights to inform renewal decisions.

Responsibilities

• Lead and develop teams of Account Executives and Strategic Account Executives.
• Provide executive accountability and senior-level oversight for large PBM clients.
• Own revenue growth, retention, and profitability for assigned portfolio.
• Guide renewal and expansion strategies with strategic guidance and governance.
• Collaborate with cross-functional partners to align resources and outcomes.
• Drive data-driven decisions using financial and account economics insights.

Skills

People leadership

Team coaching

Performance mgmt

Talent development

Strategic thinking

Executive presence

Analytical rigor

AI fluency

Communication

Education

Bachelor's degree

Advanced degree

Tools

AI-enabled modeling

Job description

We're building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health®, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger - helping to simplify health care one person, one family and one community at a time.

Position Summary

The Strategic Account Director (SAD) is a senior people leader responsible for leading teams of Account Executives (AE) and Strategic Account Executives (SAE) who support large, complex employer Pharmacy Benefit Management (PBM) clients. The role is accountable for revenue growth, client retention, profitability, and long‑term partnership success across a portfolio of strategically important accounts.

Key Responsibilities

People Leadership & Team Performance

• Lead, coach, and develop teams of Account Executives and Strategic Account Executives, setting clear expectations aligned to revenue, retention, and client satisfaction goals
• Establish direction, priorities, and operating expectations for AE and SAE roles, ensuring strong role clarity, accountability, and consistent execution
• Foster a high‑performance culture through ongoing feedback, talent development, and succession planning

Strategic Account Oversight

• Provide executive accountability and senior‑level oversight for large, complex PBM clients, demonstrating sound judgment in balancing client needs, financial outcomes, and enterprise priorities
• Serve as the escalation point for complex client situations and senior‑level engagements, reinforcing strong multi‑level client relationships

Revenue Growth, Renewals & Expansion

• Own aggregate revenue growth, retention, and profitability for the assigned portfolio through effective leadership of renewal and expansion strategies
• Renewal strategy execution is owned by Strategic Account Executives, with the SAD providing strategic guidance, governance, and escalation leadership as account complexity, risk, or enterprise involvement increases
• Guide teams in identifying and advancing solution expansion opportunities using a consultative, value‑based approach

Financial Leadership & Executive Insight

• Provide portfolio‑level visibility into financial performance, including drug trend, pricing strategies, guarantees, and overall account economics using advanced analytics and AI-enabled modeling
• Partner with finance, underwriting, and senior leaders to shape renewal scenarios, evaluate margin and value opportunities, and support executive‑level client discussions

Cross‑Functional & Enterprise Leadership

• Lead and influence cross‑functional partners across account management, clinical, product, operations, underwriting, analytics, and implementation to ensure aligned, data‑driven execution
• Engage senior enterprise leaders to align resources, remove barriers, and advance complex client and business objectives
• Demonstrate the ability to lead through influence in a highly matrixed environment, aligning cross‑functional partners and senior stakeholders around shared outcomes

RFP, Renewal & Market Leadership

• Provide leadership oversight for complex RFPs and renewals, ensuring disciplined strategy, high‑quality responses, and effective execution
• Maintain awareness of pharmacy benefit management, managed care, and healthcare market, legislative, and regulatory trends to inform client strategy and positioning

Success Measures

• Sustained revenue growth, retention, and profitability across the portfolio
• Strong client satisfaction and senior‑level relationships
• High team engagement, capability development, and performance outcomes
• Effective leadership in a complex, matrixed environment
• Consistent execution of financially sound, client‑aligned solutions

Ideal candidates are enterprise‑minded leaders who combine strong commercial instincts with analytical rigor, executive presence, and the ability to lead experienced teams through complexity, ambiguity, and change.

Location & Travel

• Role may be performed from any U.S. location, with flexibility to work remotely or from a corporate hub
• Ability to travel up to 40%, including overnight and short‑notice travel; travel may increase during peak renewal, RFP, or executive engagement periods

Required Qualifications

• 10+ years of experience in healthcare, account management, or related client‑facing roles
• Prior people leadership experience, including coaching, performance management, and talent development
• Demonstrated success managing large, complex employer or health plan accounts through teams
• Demonstrated executive presence and strategic mat, including leading senior‑level client discussions, presenting complex financial and PBM concepts clearly to non‑technical audiences, and navigating high‑stakes or escalated situations with confidence and credibility
• Strong digital and AI fluency and inclusive leadership aligned with transformation agenda
• Valid driver's license and reliable, insured personal vehicle

Preferred Qualifications

• Experience leading teams responsible for large employer or health plan accounts
• Experience in a pharmacy benefit manager sales or service executive role
• Demonstrated accountability for revenue, retention, and profitability within a PBM portfolio
• Experience operating in regulated or policy‑influenced healthcare environments
• Strong comfort using data and analytics, including AI-enabled insights, to assess renewal risk, evaluate account economics, inform pricing and guarantee strategies, and improve portfolio performance

Education

• Bachelor's degree, advanced degree, or equivalent experience

Anticipated Weekly Hours 40

Time Type Full time

Pay Range

The typical pay range for this role is:

$105,000.00 - $231,132.00

This pay range represents the base hourly rate or base annual full‑time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

Additional details about available benefits are provided during the application process and on Benefits Moments.

We anticipate the application window for this opening will close on: 10/17/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.