Strategic Account & CX Operations Lead

Vantage Data Centers; Santa Clara (CA); Hybrid; USD 135,000 - 145,000; Full time

Benefits offered by this job

Medical, dental & vision

401k with company match

Paid time off

Life and AD&D

Job summary

Vantage Data Centers, a leading data center provider, seeks a Strategic Account Manager to support the Customer Experience team. You will coordinate cross-functional initiatives, optimize processes, and act as a senior liaison to ensure exceptional customer outcomes across TAMs, sales, and operations.

The role emphasizes managing complex requests, leading multi-department collaboration, and delivering operational excellence to strengthen long-term partnerships.

Qualifications

• 5-7 years of experience in Data Center Operations, Project Management, Customer Support, or Sales.
• Proficiency with Microsoft Office Suite (Excel, Word, PowerPoint, Project, Visio) and strong communication skills.
• Bachelor's degree in Business Administration, Computer Science, Information Technology or related field, or equivalent experience.

Responsibilities

• Serve as senior liaison between CE and other departments to drive cross-functional collaboration and process improvement.
• Lead design and execution of scalable processes for customer support and administrative operations.
• Develop and deliver reports on operational performance, SLAs, and financial metrics for MBRs and QBRs.
• Schedule and facilitate customer meetings to ensure alignment and operational success.
• Manage customer notifications and ticket queues, including portal requests and dashboard enhancements.
• Collaborate with TAMs, Sales, Real Estate, Operations, and Construction for seamless customer experience.

Skills

Strategic planning

Cross-functional collaboration

Stakeholder management

Meeting facilitation

Documentation & reporting

Communication

Leadership

Education

Bachelor's degree or equivalent experience

Tools

Microsoft Office Suite

Job description

Vantage Data Centers, a leading data center provider, seeks a Strategic Account Manager to support the Customer Experience team. You will coordinate cross-functional initiatives, optimize processes, and act as a senior liaison to ensure exceptional customer outcomes across TAMs, sales, and operations.

The role emphasizes managing complex requests, leading multi-department collaboration, and delivering operational excellence to strengthen long-term partnerships.