Stormwater Biller (Customer Service Specialist)

Careers In Government, Inc.; Kansas City (MO); On-site; USD 27,000 - 40,000; Full time

Benefits offered by this job

Health insurance

Paid holidays

Pension plan

Tuition assistance

Job summary

City of Kansas City seeks a Full-time Customer Service Representative for the Water Department-Consumer Services. The role requires a high school diploma and 3 years of public or private sector experience in customer service at CSR level or higher, or an equivalent combination of education and experience.

Typical duties include handling stormwater billing inquiries, researching parcel information, using GIS tools to verify data, maintaining accurate customer accounts, and processing EWQ items.

Qualifications

• 3 years of public or private sector experience in customer service at CSR level or higher.

Responsibilities

• Respond to inquiries via phone and email regarding stormwater billing accounts.
• Research property ownership and parcel information using county records.
• Utilize GIS mapping tools to review property data.
• Create, update and adjust customer accounts for accurate billing.
• Process Electronic Work Queue items in a timely manner.
• Manage returned mail and maintain accurate account information.
• Investigate and resolve account discrepancies and billing issues.
• Collaborate with team members and other departments for efficient service delivery.

Education

High school diploma

Job description

Job Description

Full-time position available with the Water Department-Consumer Services

Work Location: 4800 E. 63rd Street

Pay Range: $19.27-$29.39 per hour

Normal Work Days/Hours: Monday-Friday, 7:30 a.m.-4:00 p.m.

Deadline Date: November 03, 2026

About Us

About the Water Department

KC Water provides essential water, wastewater, and stormwater services to support the health, safety, and growth of the Kansas City region. The department is responsible for maintaining and operating extensive systems for water collection, treatment, and distribution, serving more than 170,000 residential and business customers, as well as regional partners. Funded through user fees, KC Water is committed to delivering high-quality service, ensuring reliable infrastructure, and investing in sustainable solutions to meet both current and future community needs.

Click here for more about this department

Responsibilities

What You’ll Do:

• Assists internal and external customers by responding to inquiries via phone and email regarding stormwater billing accounts.
• Researches property ownership and parcel information using county records and other available resources.
• Utilizes Geographic Information System (GIS) mapping tools to review and verify property and impervious surface data.
• Creates, updates, maintains, and adjusts customer accounts as needed to ensure accurate billing.
• Reviews and processes Electronic Work Queue (EWQ) items in a timely manner.
• Manages and investigates returned mail to maintain accurate customer account information.
• Researches and resolves account discrepancies and billing issues.
• Maintains accurate records and documentation related to customer accounts and billing activities.
• Collaborates with team members and other departments to ensure efficient service delivery and accurate account management.
• Performs other related duties as assigned.

Qualifications

REQUIRES

• High school graduation and 3 years of public or private sector experience in customer service work at the level of Customer Service Representative or higher;
• OR an equivalent combination of education and responsible customer service experience at the level of Customer Service Representative or higher.

Other Information

Military veterans encouraged to apply

Why You’ll Love Working with Us - Core Employee Benefits (Benefits offered to all permanent employees unless otherwise specified)

• Comprehensive Health Coverage Affordable medical, dental, and vision plans with multiple options and low employee contributions.
• Generous Paid Time Off Enjoy vacation, sick leave, and 13 paid holidays-with accruals that grow the longer you’re with us.
• Secure Retirement Planning City-funded pension plan plus an optional 457 savings plan to help you build long-term financial security.
• Support for Life’s Big Moments Paid parental and bereavement leave to help you navigate major life events with peace of mind.
• Tuition Assistance Get reimbursed for eligible education expenses-invest in your future while you work.
• Income Protection Short- and long-term disability coverage options to safeguard your earnings.
• Life Insurance Provided City-paid life insurance with the option to add more coverage for extra peace of mind.
• Community Volunteer Leave Take up to 8 hours annually to give back to causes you care about.

Want the Full Picture?

Click here for a complete benefits summary.

URGENT!!! CRITICAL RECRUITMENT INFORMATION

Positions requiring a high school diploma/GED certificate must be obtained from a school/program accredited by the Department of Education and recognized by the U.S. Secretary of Education.

The minimum education requirement for positions that allow for experience equivalency for an accredited degree is a high school diploma. Unless otherwise specified, an accredited degree must be obtained from a college or university listed with the U.S. Department of Education and recognized by the U.S. Secretary of Education.

For positions with a salary grade of EX6 or higher that require an accredited degree, qualifying professional experience must be obtained AFTER the accredited degree is obtained.

Successful completion of a pre-employment criminal history/background check is required for all positions. Some positions require a post offer drug screen and/or physical.

If appointed, non-residents must obtain residency inside Kansas City, Missouri's city limits within nine months.

The City of KCMO is an equal opportunity employer that values diversity and inclusion in the workplace. The City is committed to providing a workplace environment for its employees and citizens free from discrimination based on race, color, sex (including pregnancy), national origin, religion, age, disability, marital status, genetic information, sexual orientation, or gender identity. For more information, please see our EEO Policy.

The City of KCMO is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please call 816-513-1908 or send an e-mail to [e-mail].

If claiming military veterans' preference points, you must attach a copy of your DD-214 or a DD-256 (for reservists).

To claim veterans' points you must have served 180 days of regular active duty service and be discharged or released under honorable conditions during peacetimes or 90 days of active duty service, one (1) day during "wartime" and a last discharge or release under honorable conditions. (DOD) 38 U.S. Code 4211.