Stores Market Manager

Marketing; Chicopee (MA); On-site; USD 60,000 - 100,000; Full time

Job summary

An established industry player seeks a dynamic Stores Market Manager to lead sales and retention efforts across multiple locations. In this pivotal role, you will inspire and motivate teams to deliver exceptional customer experiences while driving growth. Your strategic vision will be crucial in building strong customer relationships and fostering a high-performing culture. With a focus on continuous learning and development, you will ensure compliance and manage crisis situations effectively. If you are passionate about sales leadership and customer service, this opportunity is perfect for you.

Benefits

Generous starting salary

Paid training

Supportive teams

Career growth opportunities

Qualifications

• 6+ years of sales and customer service experience.
• Experience managing multiple retail locations.
• Strong analytical and statistical skills.

Responsibilities

• Lead and motivate teams to exceed sales goals.
• Build strong customer relationships and manage escalations.
• Ensure compliance with cash management policies.

Skills

Sales Leadership

Customer Service

Team Motivation

Communication Skills

Analytical Skills

Project Management

Education

Bachelor’s Degree

Tools

Personal Technology

Computer Applications

Job description

Client Reference Code: 2025-53353

What if you could transform a market and inspire a team to exceed their goals?

As a Stores Market Manager at Spectrum, you will be the driving force behind building a sales and retention culture across Spectrum stores in your area. Your strategic vision and hands-on approach will help us acquire and retain customers, pushing us to meet and surpass our sales targets. By creating a motivated and engaged team, you will be at the heart of our mission to deliver amazing customer experiences and drive real growth.

What our Stores Market Managers Enjoy Most About the Role

• Lead and motivate multiple teams of store managers to exceed sales goals and deliver exceptional retail experiences.
• Build strong customer relationships, diffuse escalations, and use listening and probing skills to retain and upgrade customers.
• Develop your management teams into experts on store functions, Spectrum products and competitive landscape.
• Communicate and implement Spectrum’s strategies, monitoring, and evaluating results.
• Manage crisis situations effectively and escalate when needed.
• Ensure compliance with cash management policies and work order controls, conducting timely audits.
• Build high-performing teams by recruiting, training and retaining top talent and create a culture of continuous learning and development.

Required Qualifications

Education:

• Bachelor’s Degree or equivalent work experience

Experience:

• 6+ years of sales and customer service experience.
• Store Manager in a destination shopping environment.
• Launched or managed multiple retail locations.
• Managed multiple projects and provided status updates.
• Identified sales trends, risks, and developed response plans.
• Handled change management effectively.

Technical Skills:

• Comfortable with personal technology.

Skills & Abilities:

• Fluent in English (reading, writing, speaking, understanding).
• Clear and professional communication with employees, customers, and suppliers.
• Built a strong sales culture and high-performing teams.
• Fostered partnerships within the organization through strong interpersonal skills.
• Led and motivated teams in a goal and incentive-based environment.
• Valid driver’s license meeting Spectrum’s requirements.

Preferred Qualifications

• 7+ years in sales leadership and customer service.
• 4+ years in telecommunications/wireless leadership.
• 5+ years in a destination-style shopping environment.
• Implemented sales training and employee development programs.
• Proficient in computer and software applications.
• Strong analytical, statistical and quantitative skills, with the ability to make qualitive judgments and design processes and procedures.

Working Conditions:

• You’ll work in a retail environment with moderate noise, travel to multiple locations to oversee operations, maintain a professional appearance, and handle physically demanding tasks, including lifting up to 35 lbs.

Spectrum Connects You to More

• Supportive Teams: Learn from managers and work with team-oriented colleagues who want you to grow and succeed.

• Competitive Pay: Generous starting salary, plus pay increases as you advance and paid training.

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Job Code : SRL604

2025-53353
Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.


A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.