Store Training Manager

Easy Step Enterprises; Nashville (TN); On-site; Full time

Job summary

A rapidly expanding franchisee of The Good Feet Store seeks a Store Training Manager in Nashville, TN. This role involves implementing training programs, coaching employees, and ensuring effective sales processes. Join a passionate team dedicated to enhancing customer well-being through arch support products.

Benefits

Medical, dental, vision insurance

Paid Time Off

Paid Saturday lunches

401k

Qualifications

• Proven experience as a training manager or similar role in retail or customer service.

Responsibilities

• Implement effective training programs for employees.
• Conduct training for new hires and existing employees.
• Collaborate with store management to identify training needs.

Skills

Presentation

Facilitation

Communication

Interpersonal

Flexibility

Education

High School Diploma

Tools

LMS

Training Software

Job description

2 days ago Be among the first 25 applicants

Who We Are:
Easy Step Enterprises is a rapidly expanding, top-performing franchisee of The Good Feet Store, America’s #1 Arch Support Store. We have over 40 locations operating in North Carolina, Virginia, DC, Maryland, Tennessee, Alabama, Florida, and Ohio. We are passionate about helping our community live an active and healthy lifestyle, without their feet getting in the way. From runners to teachers, attorneys to contractors, thousands of satisfied customers have experienced reduced foot, knee, or back pain, improved balance, and a more comfortable lifestyle due to Good Feet Arch Supports. Our employees’ passion to help transform lives is felt by our customers as they are personally fit with our premium Arch Supports that are only found in our retail stores.

Description

The Store Training Manager reports to the Store Manager and is responsible for implementing effective training programs for employees within a retail store environment. They work closely with store management to identify training needs and deliver training sessions to ensure that all employees are equipped with the necessary knowledge and skills to perform their jobs effectively. The Store Training Manager also provides ongoing coaching and support, and maintains training records.

Duties And Responsibilities

1. Supervisory and managerial duties as needed in the store.
2. Meet personal monthly sales goals as set by leadership.
3. Model and cultivate the Mission and Values within the store environment.
4. Collaborate with store management to identify training needs and develop training programs.
5. Partner with the Training team to design training curriculum, including manuals, job aids, presentations, e-learning modules, and other materials.
6. Conduct training for new hires and existing employees using various methods such as on-the-job training.
7. Provide ongoing coaching and support to reinforce learning and address performance gaps.
8. Collaborate with training, HR, operations, and other managers to ensure consistency and share best practices.
9. Coach Arch Support Specialists to achieve sales excellence weekly and monthly.
10. Follow up diligently with customers post-sale.
11. Maintain a professional environment for team and customers.
12. Oversee POS procedures like refunds, voids, reporting, and work hours adjustments.
13. Work with the Store Manager to ensure proper execution of the sales process.

Benefits

• $20.19/hr + commission
• Medical, dental, vision, accidental, and disability insurance after 60 days for full-time employees
• Paid Time Off for full-time employees
• Retail hours: 10 AM - 7 PM, Monday - Saturday; closed Sundays
• Paid Saturday lunches upon meeting specific goals
• 401k

Requirements

Required Skills/Abilities:

• Excellent presentation and facilitation skills to engage and motivate learners.
• Proficiency in LMS and training software/tools.
• Strong communication and interpersonal skills to build relationships at all levels.
• Flexibility to adapt to changing business needs.

Education/Experience

• High School Diploma or equivalent and relevant experience.
• Proven experience as a training manager or similar role, preferably in retail or customer service.