Store Team Lead – Cutler Bay

Pilgrim; Florida; On-site; USD 47,000 - 54,000; Full time

Benefits offered by this job

401(k) and Company Match

Monthly Bonus Potential

PTO: Vacation, Sick, Birthday PTO

Culinary Perks: Training, Monthly Give

Ongoing Development: Mentorship

Employee Referral Bonus Program

Job summary

Pilgrim's Wild Fork team is seeking a hands-on Team Leader to translate the store manager’s vision into daily action on the sales floor. You’ll lead shifts, ensure a welcoming, customer-ready environment, and uphold our service philosophy of personal chef and friendly butcher.

You will coach Sales Associates, support onboarding and product knowledge, run operational routines, and drive a positive, high-performing team culture. Starting wage is $23 per hour with monthly bonus potential.

Qualifications

• 1–3 years in retail, grocery, or specialty food.
• Demonstrated leadership ability or prior key-holder experience.
• Strong customer service, communication and problem-solving skills.
• Ability to coach, motivate, and model the behaviors expected of the team.
• Flexible availability including mornings, evenings, weekends, holidays.
• Familiarity with POS systems, scheduling tools, or Microsoft 365 is a plus.

Responsibilities

• Lead the store during assigned shifts, ensuring customer readiness, cleanliness, and proper coverage.
• Model and teach Wild Fork’s service steps and provide a warm, product‑focused customer experience.
• Direct floor coaching to drive conversions and maintain stock and planograms.
• Deliver on‑the‑job training for new team members and support onboarding.
• Maintain temperature logs, food safety standards, and SOP adherence.
• Ensure compliance with safety policies and timely execution of promotions.

Skills

Leadership

Customer Service

Communication

Coaching

Tools

POS Systems

Scheduling Tools

Microsoft 365

Job description

As a Team Leader, you bring the Store Manager’s vision to life every day on the sales floor. You lead the team during your assigned shifts, ensuring a welcoming, customer ‑ ready environment and consistently delivering Wild Fork’s service philosophy of personal chef and friendly butcher.

You guide and coach Sales Associates , support onboarding and product knowledge training, execute operational routines, and uphold our values — Determination, Simplicity, Availability, Humility, Sincerity, Discipline, Ownership.

You are a hands ‑ on leader focused on execution, customer experience, and team development — and play a key role in creating a store environment that people love to shop and work in.

Position Type: Full- Time
Starting Wage: $ 23.00 per hour + Monthly Bonus Potential

Core Responsibilities :

1. Shift Leadership & Operational Excellence

• Lead the store during assigned shifts, ensuring customer readiness, cleanliness, and proper coverage.
• Execute opening and closing routines as directed by the Store Manager.
• Maintain accurate temperature logs, food safety standards, sanitation routines, and freezer management.
• Ensure accurate cash handling and adherence to SOPs.
• Identify operational gaps and elevate them appropriately.
• Monitors business needs throughout the shift and adjust priorities, floor coverage, and team focus based on traffic patterns, service demands and sales opportunities .

2. Customer & Brand Experience

• Model and teach Wild Fork’s W.I.L.D Steps of Service.
• Deliver a warm, engaging, “personal chef & friendly butcher” experience with product expertise, cooking tips, and meal recommendations.
• Support service recovery with empathy and speed.
• Ensure every customer feels welcomed, valued, and inspired to return.

3. Sales Floor Coaching & Sales Culture Support

• Motivate the team to engage customers, build baskets, and drive conversion.
• Direct floor zoning, adjust coverage in real time, and maintain visibility during peak traffic.
• Reinforce sales expectations with the team to support hitting daily sales target .
• Maintain an easy ‑ to ‑ shop store through timely recovery and replenishment.
• Reinforces product knowledge and selling behaviors through in‑the‑moment coaching that builds associate confidence and supports conversion.

4. Training, Onboarding & Team Support

• Deliver on ‑ the ‑ job training for new team members, including product knowledge, service standards, and SOPs.
• Support structured onboarding and ensure new hires complete required learning modules.
• Provide real-time coaching and feedback to associates, and communicate performance opportunities and support needs to the Store Manager
• Foster a positive, inclusive environment where Forkies feel supported and engaged.
• Supports team capability by reinforcing onboarding, delivering on‑job training, and providing follow‑up coaching on service, product, and operational standards.
• Complete receiving, stocking, recovery, and FIFO rotation with accuracy and urgency.
• Maintain clean, organized, visually compelling shelves and freezers.
• Support accurate and timely planogram changes and promotional execution.

6. Compliance, Safety & SOP Execution

• Execute daily temperature logs, food safety checks, sanitation routines, and equipment inspections.
• Support adherence to company policies and safety procedures.
• Immediately elevate any compliance risks or safety concerns to the Store Manager.

Qualifications :

• 1–3 years of experience in retail, grocery, restaurant, or specialty food.
• Demonstrated leadership ability or prior key ‑ holder experience preferred.
• Strong customer service, communication, and problem ‑ solving skills.
• Ability to coach, motivate, and model the behaviors expected of the team.
• Ability to lift to 50 lbs. and stand/walk for 8–10 hours, including freezer exposure.
• Flexible availability (mornings, evenings, weekends, holidays).
• Familiarity with POS systems, scheduling tools, or Microsoft 365 is a plus.
• Health Reimbursement Account, Flexible Spending Accounts, Behavioral Health Matters Program, Live Health Online (Virtual Care)
• Monthly Bonus Plan
• 401 ( k ) and Company Match
• PTO : Vacation, Sick, Birthday PTO
• Culinary Perks: Culinary T raining, Chew on This – Monthly Product Giveaway, Wild Chef – Monthly Allowance to Shop in Store
• Ongoing Development: Mentorship Program, Better Futures Program (free community college)
• Optional Perks: Fin Fit – Financial R esources, Discounts (cars, cell phones, services & more), E mployee R eferral B onus P rogram