Store Team Leader: Ignite Teams, Drive Results

Pet Supplies Plus; Charlotte (NC); On-site; USD 48,000 - 72,000; Full time

Job summary

Pet Supplies Plus is seeking a Store Team Leader in North Carolina to oversee the store's operations, lead a capable team, and drive results. You will develop staff, build schedules, and ensure adherence to company standards.

You will coach leaders, recruit and onboard teammates, and work with district leadership to optimize performance while maintaining customer-focused neighbor service.

Qualifications

• 2+ years of retail leadership experience.
• High school diploma or GED required.
• Strong leadership, communication, organization, and problem-solving skills.
• Demonstrated ability to coach, develop, and hold leaders and team members accountable.
• Ability to analyze business performance, identify opportunities, and develop plans to improve results.
• Ability to manage multiple priorities while maintaining strong operational standards.
• Basic computer skills, including Microsoft Office and the ability to learn company systems.

Responsibilities

• Take overall ownership and accountability for store operations, team performance, and business results.
• Lead, coach, and develop the Assistant Store Team Leader, Department Managers, Shift Supervisors, and team members.
• Build a strong leadership team by establishing clear expectations, delegating ownership, providing feedback, and holding leaders accountable for results.
• Recruit, interview, onboard, develop, and retain a fully staffed and engaged team.
• Create effective schedules that support business needs, neighbor service, productivity, and established labor expectations.
• Analyze store performance and develop action plans to improve sales, profitability, productivity, loyalty, and neighbor engagement.
• Maintain accountability for inventory management, cash controls, audits, and other key operational and financial expectations.
• Ensure consistent execution of daily stocking and down stocking, merchandising, animal care, cleanliness, safety, security, and overall store standards.
• Provide ongoing coaching, recognition, performance management, and development opportunities for the store team.
• Resolve escalated neighbor, team member, and operational concerns appropriately.
• Build relationships within the local community and identify opportunities for events, partnerships, and local marketing.
• Communicate store results, staffing needs, opportunities, and significant concerns to District Leadership.

Skills

Leadership

Communication

Organization

Problem-solving

Coaching

Accountability

Staff development

Education

High school diploma or GED

Tools

MS Office

Job description

Pet Supplies Plus is seeking a Store Team Leader in North Carolina to oversee the store's operations, lead a capable team, and drive results. You will develop staff, build schedules, and ensure adherence to company standards.

You will coach leaders, recruit and onboard teammates, and work with district leadership to optimize performance while maintaining customer-focused neighbor service.