Store Team Leader: Build Leaders, Boost Results

Pet Supplies Plus; Greensboro (NC); On-site; USD 52,000 - 78,000; Full time

Job summary

Pet Supplies Plus in Greensboro, NC is seeking a Store Team Leader to oversee store operations, drive performance, and manage the leadership team. You will recruit, coach, and develop staff, build schedules, and ensure high standards of customer care and store appearance.

You’ll lead a multi-person team, analyze performance, and partner with district leadership to meet goals. A strong retail background, leadership ability, and flexibility to work varied hours are essential.

Qualifications

• 2+ years of retail leadership experience required.
• High school diploma or GED required.
• Strong leadership, communication, organization, and problem-solving skills.
• Demonstrated ability to coach, develop, and hold leaders and team members accountable.
• Ability to analyze business performance, identify opportunities, and develop plans to improve results.
• Ability to manage multiple priorities while maintaining strong operational standards.
• Basic computer skills, including Microsoft Office and the ability to learn company systems.
• Dependable with reliable transportation.
• Ability to work a flexible schedule based on business needs.
• Ability to climb ladders, bend, kneel, and lift up to 50 pounds.
• Ability to safely operate required store equipment after completing appropriate training.

Responsibilities

• Take overall ownership and accountability for store operations, team performance, and business results.
• Lead, coach, and develop the Assistant Store Team Leader, Department Managers, Shift Supervisors, and team members.
• Build a strong leadership team by establishing clear expectations, delegating ownership, providing feedback, and holding leaders accountable for results.
• Recruit, interview, onboard, develop, and retain a fully staffed and engaged team.
• Create effective schedules that support business needs, neighbor service, productivity, and established labor expectations.
• Analyze store performance and develop action plans to improve sales, profitability, productivity, loyalty, and neighbor engagement.
• Maintain accountability for inventory management, cash controls, audits, and other key operational and financial expectations.
• Ensure consistent execution of daily stocking and down stocking, merchandising, animal care, cleanliness, safety, security, and overall store standards.
• Provide ongoing coaching, recognition, performance management, and development opportunities for the store team.
• Resolve escalated neighbor, team member, and operational concerns appropriately.
• Build relationships within the local community and identify opportunities for events, partnerships, and local marketing.
• Communicate store results, staffing needs, opportunities, and significant concerns to District Leadership.
• Perform other duties and responsibilities as assigned based on the needs of the business.

Skills

Leadership

Communication

Organization

Problem-solving

Coaching & development

Time management

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Pet Supplies Plus in Greensboro, NC is seeking a Store Team Leader to oversee store operations, drive performance, and manage the leadership team. You will recruit, coach, and develop staff, build schedules, and ensure high standards of customer care and store appearance.

You’ll lead a multi-person team, analyze performance, and partner with district leadership to meet goals. A strong retail background, leadership ability, and flexibility to work varied hours are essential.