Store Team Leader: Elevate Customer Experience & Ops

∙ Elijah House Foundation; Humble, Northern (TX, KY); Hybrid; USD 42,000 - 60,000; Full time

Benefits offered by this job

Equal opportunity employer

Job summary

pOpshelf seeks a Store Team Leader to manage staff and store operations, ensuring a customer-first culture and excellent service. You will oversee ordering, receiving, stocking, merchandising, and staffing while maintaining high standards of performance and engagement.

Responsibilities include coaching the team, optimizing in-store processes, ensuring safety, and driving sales through effective inventory and display management.

Qualifications

• Reads and interprets diagrams, safety rules, maintenance instructions, and procedures manuals.
• Performs basic math calculations including percentages and transactions.
• Understands cash handling procedures and cashier accountability.
• Manages cash deposits and cash register functions.
• Experience with recruiting, interviewing, and termination practices.
• Communicates effectively with staff, suppliers, and customers.
• Maintains organization and attention to detail in store operations.
• Solves problems and handles diverse situations.
• Leads store team and drives performance.
• Knows inventory management and merchandising practices.

Responsibilities

• Provide superior customer service leadership to exceed expectations.
• Coach team to balance tasks with customer service for a customer-centric culture.
• Incorporate customer feedback into training for ongoing improvement.
• Model product knowledge and selling techniques to enhance the customer experience.
• Maintain a safe, clean, well-organized store environment.
• Recruit, select and retain qualified employees in compliance with laws and policies.
• Train and develop store employees and manage performance.
• Communicate performance and safety expectations regularly.
• Open and close the store as required.
• Analyze financial statements and identify opportunities for improvement.
• Oversee inventory ordering and cycle counts; manage stock levels.
• Merchandise displays to drive sales and maintain brand standards.
• Ensure prices and signage reflect policies.
• Control damages, markdowns, and inventory paperwork.

Skills

Reading & interpretation of documents

Math calculations

Cash handling

Cashier accountability

Recruiting & interviewing

Communication

Organization & attention to detail

Problem solving

Team leadership

Inventory management

Education

High school diploma or equivalent

Post-secondary business training

Job description

pOpshelf seeks a Store Team Leader to manage staff and store operations, ensuring a customer-first culture and excellent service. You will oversee ordering, receiving, stocking, merchandising, and staffing while maintaining high standards of performance and engagement.

Responsibilities include coaching the team, optimizing in-store processes, ensuring safety, and driving sales through effective inventory and display management.