Lead Team Member: Elevate Customer Experience & Store Ops

pOpshelf; San Antonio (TX); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Health insurance

401(k) Savings Plan

Paid sick leave

Vacation

Parental leave

Job summary

pOpshelf leads a fast-paced retail environment where the Lead Team Member helps maintain a clean, well-organized store and delivers a customer-first culture. You assist customers, operate the cash register, stock merchandise, and support leadership in daily tasks to maximize store profitability.

The role focuses on excellent service, accurate transactions, and maintaining merchandising standards while safeguarding assets and following SOPs. This position is full-time and on-site.

Qualifications

• Effective interpersonal and oral communication skills.
• Understanding of safety policies and practices.
• Ability to read and follow planogram and merchandise presentation guides.
• Ability to perform mathematical calculations such as addition, subtraction, multiplication, division, and percentages.
• Ability to perform cash register functions.
• Knowledge of cash, facility, and safety control policies and practices.
• Knowledge of cash handling procedures including cashier accountability and deposit control.

Responsibilities

• Provides superior customer service to exceed the customer’s expectations.
• Model product knowledge and selling techniques to enhance the customer experience.
• Maintain a safe, clean and well-organized store environment that delights our customers and employees.
• Assists in merchandising the store in a manner that is appealing to customers and retains customer excitement to shop at popshelf.
• With the assistance of Company merchandising guidelines, rotates product to create eye-catching displays to drive sales.
• Completes daily and weekly cleaning responsibilities to provide a superior customer shopping experience.
• Ensure store condense and reset standards are maintained consistently each day to provide a clutter free customer shopping experience.
• Follow company policies and procedures as outlined in the Standard Operating Procedures manual, Employee Handbook, and company communications
• Operate cash register and scanner to itemize and total customer’s purchase, collect payment from customers and make change, bag merchandise, and assist customers with merchandise as necessary.
• Assist customers in self-checkout process at multiple register terminals simultaneously
• Clean the store; take out trash; dust and mop store floors; clean restroom and stockroom; and help set up sidewalk displays.
• Open and close the store under specific direction of the Store Team Leader and Assistant Team Leader in the Store Team Leader’s absence.
• Additional duties that may be necessary in the absence of the Store Team Leader or Assistant Team Leader

Skills

Interpersonal skills

Safety policies

Planogram reading

Math calculations

Cash register

Cash handling

Education

High school diploma

Job description

pOpshelf leads a fast-paced retail environment where the Lead Team Member helps maintain a clean, well-organized store and delivers a customer-first culture. You assist customers, operate the cash register, stock merchandise, and support leadership in daily tasks to maximize store profitability.

The role focuses on excellent service, accurate transactions, and maintaining merchandising standards while safeguarding assets and following SOPs. This position is full-time and on-site.