Store Team Leader: Customer Experience & Operations

Gap Inc.; Plaza (ND); On-site; USD 28,000 - 36,000; Full time

Job summary

Gap Inc. Plaza store is seeking a team-focused associate to support the leadership team by performing assigned tasks and modeling selling behaviors to deliver a best-in-class customer experience. You will collaborate with leadership to maintain productivity, promote loyalty programs, and ensure compliance while adapting to a flexible schedule.

You will help create a positive shopping environment, uphold Gap Inc. standards, and assist in opening/closing procedures as needed to meet business goals.

Qualifications

• Align with Gap Inc. purpose and values.
• Clear and direct communication of expectations.
• Ability to use technology to engage customers and team.
• Interest in continuous improvement and growth.
• Flexible schedule including holidays, evenings, weekends.
• Ability to move around sales floor, stockroom and office; lift up to 30 pounds.

Responsibilities

• Consistently treat customers and employees with respect to contribute to a positive work environment.
• Promote customer loyalty by educating customers about loyalty programs.
• Leaders become experts of the brand’s selling behaviors by role modeling with every customer.
• Support sales leader during non-peak hours, with the customer as the primary focus.
• Support the store leadership team by collaborating effectively with employees and ensuring tasks are completed in a timely and efficient manner.
• Build and share expertise in the product lifecycle.
• Support completion of work before or after the store operating hours, including opening/closing checklists.
• Leverage omni-channel to deliver a frictionless customer experience.
• Ensure all compliance standards are met.

Skills

Customer focus

Effective communication

Technology for engagement

Continuous improvement

Flexible scheduling

Physical stamina

Job description

Gap Inc. Plaza store is seeking a team-focused associate to support the leadership team by performing assigned tasks and modeling selling behaviors to deliver a best-in-class customer experience. You will collaborate with leadership to maintain productivity, promote loyalty programs, and ensure compliance while adapting to a flexible schedule.

You will help create a positive shopping environment, uphold Gap Inc. standards, and assist in opening/closing procedures as needed to meet business goals.