Store Team Leader: Customer Experience & Growth

filson; Naperville (IL); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Medical benefits

401k with match

EAP

Employee discounts

Paid time off

Job summary

Filson in Naperville, IL seeks a Key Holder to lead the sales team and deliver a best-in-class customer experience. You will motivate and develop associates, execute store standards, and support events and promotions.

The role emphasizes coaching, staff development, and operational excellence to maintain brand integrity and outstanding service. Weekend availability is required and compensation is hourly.

Qualifications

• Exceptional selling skills and customer service.
• Minimum of one year in a leadership role.
• Able to work weekends, holidays, and evenings.

Responsibilities

• Identifies customer needs and acts as an outfitter, fully preparing guests with product knowledge.
• Supports the Store Manager in recruiting, selecting, orienting, and training staff.
• Coaches and develops team members and resolves conflicts.
• Provides feedback to promote 360-degree communication within the team.
• Manages training plans and coaching to improve selling metrics and behaviors.

Skills

Customer service

Leadership

Staff training

Data-driven decisions

Communication skills

Weekend availability

Word/Excel proficiency

Education

High school diploma or equivalent

Tools

Word

Excel

Job description

Filson in Naperville, IL seeks a Key Holder to lead the sales team and deliver a best-in-class customer experience. You will motivate and develop associates, execute store standards, and support events and promotions.

The role emphasizes coaching, staff development, and operational excellence to maintain brand integrity and outstanding service. Weekend availability is required and compensation is hourly.