Filson Retail Key Holder - Naperville - PT

filson; Naperville (IL); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Medical benefits

401k with match

EAP

Employee discounts

Paid time off

Job summary

Filson in Naperville, IL seeks a Key Holder to lead the sales team and deliver a best-in-class customer experience. You will motivate and develop associates, execute store standards, and support events and promotions.

The role emphasizes coaching, staff development, and operational excellence to maintain brand integrity and outstanding service. Weekend availability is required and compensation is hourly.

Qualifications

• Exceptional selling skills and customer service.
• Minimum of one year in a leadership role.
• Able to work weekends, holidays, and evenings.

Responsibilities

• Identifies customer needs and acts as an outfitter, fully preparing guests with product knowledge.
• Supports the Store Manager in recruiting, selecting, orienting, and training staff.
• Coaches and develops team members and resolves conflicts.
• Provides feedback to promote 360-degree communication within the team.
• Manages training plans and coaching to improve selling metrics and behaviors.

Skills

Customer service

Leadership

Staff training

Data-driven decisions

Communication skills

Weekend availability

Word/Excel proficiency

Education

High school diploma or equivalent

Tools

Word

Excel

Job description

In 1897 C.C. Filson began outfitting prospectors headed for the Gold Rush with tools and apparel strong enough for the toughest spots on earth. More than 100 years later, Filson remains committed to providing pioneers of all fields around the world with unfailing goods made from the highest quality materials available.

Filson recognizes that it takes a world-class team to make a world-class product. As we build on the Filson legacy of American craftsmanship, we are looking for individuals who share our dedication to innovation, excellence, and superior customer service.

Key Holder

Just as a Guide leads travelers, sportsman, or tourists into unfamiliar or new territory, it will be your mission to lead your team to achieve new heights every day. A key holder at Filson is responsible for motivating, inspiring, and developing sales associates to provide a best-in-class customer experience, just as our founder did in 1897. This member of the management team is also responsible for executing operational standards, visual merchandising, and marketing events.

Responsibilities

• Identifies customer needs and acts as an outfitter, one who fully prepares our guest for their next adventure through exceptional product knowledge.
• Supports the Store Manager in selecting store staff by recruiting, selecting, orienting, and training employees
• Supports the Store manager with coaching, developing and conflict resolution within the entire team
• Observes and provides feedback to support members of staff in a culture of 360-degree communication.
• Manage a training plan and in the moment coaching to drive key performance indicators. Understands how employee behaviors link to selling metrics and provide training accordingly.
• Supports marketing events and stories through in store promotion, clientele emails, and community outreach.
• Prepares reports by collecting, analyzing, and summarizing information
• Ensures availability of merchandise and services by maintaining inventories.
• Ensure that Filson Standards and Operating Standards are met or exceeded to support brand consistency.
• Protects employees and customers by providing a safe and clean store environment.
• Manage customer service and selling to drive a performance culture.
• Supports store operations by enforcing company programs, initiatives, policies and procedures.
• Regularly and consistently abides by Time & Attendance policies and all policies and procedures included within
• Regularly and consistently abides by the Standards of Conduct and Ethics, and all policies and procedures included within
• Other duties as assigned.

Qualifications

• Exceptional selling skills, customer service, and clientele
• Minimum of one year in a leadership role
• Experience using data to make informed decisions
• People development and growth experience
• Friendly and outgoing; service mentality
• Strong written and verbal communication skills
• PC based computer skills; with Word and Excel
• Ability to work weekends, holidays, and evenings.
• Must have high school diploma or equivalent.
• Must be 18+ yrs. old

Requirements

• Able to lift and carry 30 pounds, as needed
• Able to reach overhead, as needed
• Able to pull clothing and luggage from shelves
• Able to bend, kneel, or stoop
• Must be able to stand for long periods of time

Sampling of Total Rewards Program

• Compensation type : hourly
• Compensation:
• Compensation can be negotiated based on previous experience & qualifications.
• Starting at $19.00 - $21.00 per hour
• Bonus eligibility :
• Potential monthly bonus based on store financial performance. See current bonus program for eligibility
• Employee hiring referral bonus
• Paid Time-off : (For FT status team members only)
• Paid Corporate Holidays
• Paid Vacation days (accrued)
• Paid Float days

Benefits

• Medical, dental & vision (For FT and PT Reg status team members only)
• 401k with company match
• Employee assistance program (EAP)
• Pet Insurance
• Merchandise discounts
• Complimentary employee bag after 90 days of employment

Note: This job description is not meant to be all-inclusive. Employee may be required to perform other duties to meet the ongoing needs of the organization .

Filson is an equal opportunity employer. We believe that every employee has the right to work in surroundings which are free from all forms of unlawful discrimination. It is our policy that all decisions involving any aspect of the employment relationship will be made without regard to race, color, sex, religion, age, national origin, marital status, sexual orientation, gender identity, the presence of any sensory, mental, or physical disability, veteran and military status, genetic information, political ideology or any other status or characteristic protected by local, state, or federal law. Discrimination and/or harassment based on any of those factors are totally inconsistent with our philosophy of doing business and will not be tolerated.

Regarding applicants or employees with disabilities, the company offers