Store Team Lead & Sales Coach

T-Mobile; Middletown (RI); On-site; USD 43,000 - 101,000; Full time

Benefits offered by this job

Medical, dental & vision insurance

401(k) retirement plan

Employee stock grants

Paid time off & holidays

Discounts on services

Job summary

T-Mobile USA, Inc. seeks a dynamic retail leader to guide store teams in delivering exceptional customer service and achieving sales targets. You will coach staff on product knowledge, store procedures, and customer interactions while managing planograms and visual merchandising to uphold standards.

You will monitor expenses, optimize operations, and ensure timely service for customers. This role emphasizes leadership, development, and collaboration to drive business results in a fast-paced

Qualifications

• High School Diploma or GED required.
• 1 year customer service and/or sales experience in retail preferred.
• Strong leadership and coaching abilities.

Responsibilities

• Lead and develop retail team members to achieve sales targets and deliver customer service excellence
• Coach and train staff on product knowledge, customer interaction, and store procedures to enhance team performance
• Manage store operations including visual merchandising, plan-o-gram compliance, and maintaining store environment standards
• Monitor and control store expenses, discounting, and credits to support financial objectives
• Oversee customer wait times and ensure customer needs are met through effective team coordination
• Stay current on products, services, and leadership practices to serve as an expert resource for the team
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Leadership

Coaching

Communication

Customer Service

Product Knowledge

Sales

Sales Performance Coaching

Talent Development

Team Coaching

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. seeks a dynamic retail leader to guide store teams in delivering exceptional customer service and achieving sales targets. You will coach staff on product knowledge, store procedures, and customer interactions while managing planograms and visual merchandising to uphold standards.

You will monitor expenses, optimize operations, and ensure timely service for customers. This role emphasizes leadership, development, and collaboration to drive business results in a fast-paced