Store Leader: Growth, Service & Ops

Gregorys Coffee - DC; Washington (District of Columbia); On-site; USD 70,000 - 95,000; Full time

Job summary

Gregorys Coffee is seeking an experienced Store Leader to drive daily operations at a single DC location. You will coach staff, uphold quality and service standards, and lead financial performance while embodying the brand culture and guest-first mindset.

As the Store Leader, you will be responsible for onboarding new hires, evaluating performance, and developing team members for career growth. You will also ensure health standards, manage facilities, and maintain a welcoming store atmosphere.

Qualifications

• Experience leading teams in a hospitality/food-service setting.
• Proven ability to coach and develop staff at multiple levels.
• Strong focus on guest experience and quality standards.
• Financial acumen including labor, cost of goods, and revenue drivers.
• Operational excellence with daily task delegation and accountability.

Responsibilities

• Develop and coach all levels of team to drive great results and growth.
• Oversee day-to-day operations to uphold quality, service, and cleanliness.
• Manage HR concerns, labor compliance, and performance issues.
• Drive customer satisfaction, resolve issues, and maintain positive guest relations.
• Monitor inventory, COGS, and payroll; optimize schedules and costs.

Skills

Leadership

Coaching

Customer service

Financial management

Operations management

Hiring/onboarding

Job description

Gregorys Coffee is seeking an experienced Store Leader to drive daily operations at a single DC location. You will coach staff, uphold quality and service standards, and lead financial performance while embodying the brand culture and guest-first mindset.

As the Store Leader, you will be responsible for onboarding new hires, evaluating performance, and developing team members for career growth. You will also ensure health standards, manage facilities, and maintain a welcoming store atmosphere.